Tyeasha Locklear
Raleigh
Summary
Detail-oriented customer service representative with over 10 years of experience in resolving customer inquiries across multiple channels. Skilled in data entry and managing escalated issues, ensuring high levels of customer satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Vision Financial Services
Cleveland, OH
01.2013 - 04.2026
- Resolved customer inquiries efficiently through multiple communication channels.
- Assisted in developing training materials to enhance team performance.
- Managed escalated issues, providing effective solutions to dissatisfied customers.
- prepared tax returns for new and returning clients
- scanned and processed documents
Customer Service Representative
Provide A Ride
Cleveland, OH
11.2023 - 06.2024
- Responded to incoming calls to facilitate transportation arrangements and ensure timely service.
- Maintained accurate records by entering data into system for streamlined pick-up and drop-off logistics.
- Managed the communication and delivery of driver details for all clients to ensure seamless service.
- Achieved high levels of data accuracy through meticulous entry and verification processes. Enhanced team productivity by optimizing data handling procedures. Improved overall data quality, contributing to informed decision-making across departments.
Mail Clerk
USPS, United States Postal Service
Chardon, OH
02.2023 - 11.2023
- Sorted and distributed incoming mail to ensure timely delivery.
- Operated postal equipment, including sorting machines and delivery vehicles.
- Managed inventory of mailing supplies, maintaining optimal stock levels.
- Trained new staff on postal procedures and safety protocols.
- Coordinated with team members to resolve delivery issues promptly.
- Tracked outgoing mail to provide accurate customer updates.
Wax Assembler
PCC Airfoils LLC
Willoughby, OH
06.2022 - 02.2023
- Assembled wax patterns for precision components in aerospace manufacturing.
- Operated and maintained wax injection machines to ensure optimal performance.
- Collaborated with quality control teams to verify dimensional accuracy of assembled parts.
- Trained new team members on standard operating procedures and safety protocols.
Brazer
PAULO
Willoughby, OH
10.2017 - 06.2021
- Operated brazing equipment to join metal components efficiently and effectively.
- Inspected finished products for quality assurance, ensuring adherence to specifications.
- Collaborated with team members to streamline production processes and reduce downtime.
- Trained new employees on safety protocols and operational procedures for brazing techniques.
- followed step by step shop orders
- quality inspection in between piece counts
Education
Associate of Applied Science - Human And Social Services
Bryant & Stratton College
NY12-2026
GED -
Cuyahoga Community College
Cleveland, OH06-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- typing 45 wpm
- attention to detail
Timeline
Customer Service Representative
Provide A Ride
11.2023 - 06.2024
Mail Clerk
USPS, United States Postal Service
02.2023 - 11.2023
Wax Assembler
PCC Airfoils LLC
06.2022 - 02.2023
Brazer
PAULO
10.2017 - 06.2021
Customer Service Representative
Vision Financial Services
01.2013 - 04.2026
Associate of Applied Science - Human And Social Services
Bryant & Stratton College
GED -
Cuyahoga Community College