Tyedra Calhoun
Greenwood,SC
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Focused on customer success Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
1
1
Certification
Work History
PCT (Patient Care Technician)
Greenwood Regional Rehabilitation Hospital
Greenwood, SC
01.2025 - 03.2025
- Assisting with Activities of Daily Living
- Monitoring Vital Signs
- Assisting with Mobility
- Performing Basic Nursing Procedures
- Documenting Information
- Maintaining a Clean and Safe Environment
- Providing Emotional Support
Inbound Customer Service Representative
Cognizant
02.2022 - 10.2024
- Answered inbound phone calls and made outbound calls regarding customer questions/inquiries.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Educated customers about billing, payment processing, and support policies and procedures.
- Recorded actions taken, issues resolved, and customer information to effectively manage customer accounts.
Customer Service Agent
SMI Management
01.2019 - 02.2021
- Handled a high volume of inbound calls to respond to customer inquiries regarding products and services.
- Answered customers' questions about service status and/or the status of their orders and deliveries.
- Maintained customer accounts and provide customers with information on their account statuses.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Recorded actions taken, issues resolved, and customer information to effectively manage customer accounts.
Technical Support Associate
Amazon Inc
07.2016 - 01.2019
- Received a high volume of inbound telephone calls, chats, and emails, assisting customers with technical issues, online billing, account access, and product questions.
- Identified and resolved issues using the latest patches, releases, virus detection, and troubleshooting techniques.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Handled customer password resets, failed authentications, and registration for customer portals.
- Tracked, documented, and retrieved information in the call tracking database.
Call Center Representative
Sykes Enterprise
05.2013 - 07.2016
- Answered inbound calls to support customers by resolving questions concerning their accounts, products, and services.
- Handled billing issues, delivery, payment, and order inquiries.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Processed required transactions via web-based applications.
- Recorded actions taken, issues resolved, and customer information to effectively manage customer accounts.
Education
Diploma -
Abbeville High School
Skills
- Multi-tasking Abilities
- Excellent Customer Service
- Upselling Products & Services
- Active Listening Skills
- Issue & Complaint Resolution
- Oral & Written Communication
- Call Center Operations
- Inbound & Outbound Calls
- Microsoft Office Expertise
- Data Entry & Maintenance
- Technical Support Expertise
- Work Task Prioritization
Certification
CNA, 07/12/24-07/12/26
Timeline
PCT (Patient Care Technician)
Greenwood Regional Rehabilitation Hospital
01.2025 - 03.2025
Inbound Customer Service Representative
Cognizant
02.2022 - 10.2024
Customer Service Agent
SMI Management
01.2019 - 02.2021
Technical Support Associate
Amazon Inc
07.2016 - 01.2019
Call Center Representative
Sykes Enterprise
05.2013 - 07.2016
Diploma -
Abbeville High School