Tyeisha carter
shreveport,Louisiana
Summary
Dynamic customer service professional with experience at Horseshoe Casino, excelling in conflict resolution and staff training. Proven ability to enhance service delivery and streamline processes, while efficiently managing high-volume inquiries. Skilled in customer relationship management, ensuring exceptional service and satisfaction in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative and Banker
Horeshoe Casino
2023 - Current
- Resolved customer inquiries efficiently through active listening and problem-solving techniques.
- Managed high-volume calls, providing exceptional service while maintaining a positive demeanor.
- Assisted in training new staff on customer service protocols and casino operations.
- Collaborated with team members to enhance service delivery and streamline processes.
Cook's Assistant and Cashier
Captain D's Seafood
05.2019 - 07.2022
- Prepared and assembled menu items according to standard recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen workspace, adhering to food safety regulations.
- Assisted in inventory management, ensuring timely restocking of ingredients and supplies.
- Supported lead cooks during meal service, expediting orders efficiently under pressure.
Education
High School Diploma -
C.E Byrd Highschool
3201 Line Ave Shreveport La 7110405-2021
Skills
- Customer relationship management
- Conflict resolution
- Call center operations
- Staff training
Timeline
Cook's Assistant and Cashier
Captain D's Seafood
05.2019 - 07.2022
Customer Service Representative and Banker
Horeshoe Casino
2023 - Current
High School Diploma -
C.E Byrd Highschool