Tyell Johnson
Cleveland,OH
Summary
Results-driven operations leader with multi-site management experience overseeing high-volume teams and full P&L accountability. Proven ability to improve KPIs, optimize labor costs, increase customer satisfaction, and drive process improvements in fast-paced environments. Strong focus on safety, operational excellence, team development, and data-driven decision making
Overview
5
5
years of professional experience
Work History
Transportation Manager
The Metrohealth System
Cleveland, Ohio
09.2023 - Current
- Coordinated transportation logistics for patient services, ensuring timely and efficient delivery.
- Supervised drivers, dispatchers, and customer service representatives to enhance service quality and responsiveness.
- Oversaw budget management, vendor relations, and contract compliance to support fleet operations.
Hospitality Manager
LAZ Parking
04.2022 - 09.2023
- Manage and develop frontline teams, driving a 15% increase in customer satisfaction through training and service optimization.
- Led daily operations for high-volume hospitality and valet services, ensuring efficient P&L management and effective labor oversight.
- Analyze KPIs including revenue per vehicle, labor cost %, occupancy, and wait times to improve efficiency and reduce cost leakage.
- Implemented process improvements that streamlined operational flow and maximized team productivity.
Assistant Operations Manager
Towne Park
08.2021 - 04.2022
- Directed operations across three locations, ensuring consistent service delivery and financial performance.
- Managed staffing, scheduling, and performance for multi-site teams, enhancing operational flow.
- Streamlined workflows and optimized shift coverage, reducing labor inefficiencies.
- Collaborated with senior leadership to monitor budget performance and ensure operational accountability.
Security Shift Manager
Jack Entertainment
10.2020 - 11.2021
- Coordinated emergency response procedures, ensuring compliance with policies and regulatory standards.
- Managed labor allocation and shift planning to effectively meet operational targets.
- Supervised 10+ personnel in fast-paced, high-traffic environment, maintaining safety and operational standards.
Education
Bachelor of Business Administration -
University of Phoenix
05.2024
Skills
- Operations Leadership
- Multi-site management
- P&L Management
- Budget forecasting
- Labor Cost Control
- Inventory Management
- Safety & Compliance
- Process Improvement
- Data analysis
- Customer satisfaction
- Team coaching
Timeline
Transportation Manager
The Metrohealth System
09.2023 - Current
Hospitality Manager
LAZ Parking
04.2022 - 09.2023
Assistant Operations Manager
Towne Park
08.2021 - 04.2022
Security Shift Manager
Jack Entertainment
10.2020 - 11.2021
Bachelor of Business Administration -
University of Phoenix