Tyerra Ballestero
Bronx
Summary
Program Assistant with expertise in client relations and administrative support. Proven track record in enhancing safety compliance and facilitating effective communication between staff and clients. Skilled in conflict resolution and data management, resulting in streamlined operations and heightened client engagement. Committed to fostering a supportive environment for diverse populations.
Overview
9
9
years of professional experience
Work History
Program Assistant
The Jewish Board
Bronx
06.2023 - Current
- Manage keys and access to multiple residential units, ensuring safety and compliance.
- Answer high volume phone calls, provide program information, and route calls to caseworkers.
- Conduct monthly walkthroughs of apartments to assess fire safety, repairs, and overall conditions.
- Submit maintenance, fire safety, and repair tickets and track completion status.
- Maintain daily check-ins with clients to support engagement and well-being.
- Assist with documentation, filing, and updating internal records for caseworkers.
- Coordinate communication between staff, clients, and external vendors.
- Support crisis response by alerting staff to urgent client needs or safety concerns.
- Organize office supplies, maintain inventory, and support general office operations.
Youth Group Leader
New York Edge
New York
03.2022 - 05.2023
- Led youth groups and facilitated daily programming for school-aged children.
- Developed lesson plans and structured activities to support academic and social development.
- Resolved conflicts and mediated disagreements between students.
- Ensured students received snacks, completed sign-in/out procedures, and followed program rules.
- Communicated with parents, school staff, and supervisors regarding student progress and concerns.
- Maintained attendance logs, incident reports, and activity documentation.
Direct Support Professional
United Staffing Solutions
New York
10.2022 - 04.2023
- Supported adults with developmental disabilities in daily living activities.
- Assisted individuals with mobility, bathroom needs, and personal hygiene.
- Monitored client interactions to prevent conflicts and ensure safety.
- Completed household tasks including laundry, cleaning, and meal assistance.
- Documented daily progress notes and communicated updates to supervisors.
Customer Representative
Amazon
Brooklyn
05.2019 - 10.2021
- Responded to customer inquiries regarding products, services, and order status.
- Communicated with vendors about backorders, inventory, and special orders.
- Assisted customers with returns, exchanges, and account updates.
- Maintained accurate records of customer interactions and resolutions.
- Supported team operations by organizing workflow and escalating complex issues.
Receptionist
New York Allergy and Sinus Centers
New York
04.2017 - 09.2018
- Managed high-volume patient calls and scheduled appointments.
- Verified insurance coverage and prepared documentation for billing.
- Checked patients in and out, updated charts, and maintained accurate records.
- Coordinated with medical assistants and providers to ensure smooth patient flow.
- Provided excellent customer service in a fast-paced clinical environment.
Education
High School Diploma -
Murray Hill Academy
New YorkSkills
- Customer service and client relations
- Administrative support and office operations
- Multi-line phone system management
- Scheduling and calendar coordination
- Creative problem solving
- Strong listening and communication skills
- Leadership and team support
- Data entry and record management
- Conflict resolution
- Patient intake and insurance verification
- Office organization
Timeline
Program Assistant
The Jewish Board
06.2023 - Current
Direct Support Professional
United Staffing Solutions
10.2022 - 04.2023
Youth Group Leader
New York Edge
03.2022 - 05.2023
Customer Representative
Amazon
05.2019 - 10.2021
Receptionist
New York Allergy and Sinus Centers
04.2017 - 09.2018
High School Diploma -
Murray Hill Academy