Tyesa Kelly
Owyhee,NV
Summary
Motivational leader and organizational problem-solver, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive team success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Compassionate (CMHR) with strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centered care and evidence-based interventions. Possesses deep understanding of mental health and behavioral sciences with ability to utilize knowledge to assist individuals in managing mental health challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
(CMHR) Community Mental Health Worker
Shoshone-Paiute Tribes
10.2023 - Current
- Supported clients in crisis situations, providing immediate intervention and connecting them with appropriate resources.
- Strengthened relationships between clients and their support systems through family counseling sessions and group therapy programs.
- Provided timely documentation of client interactions, maintaining accurate records for continued care coordination and compliance purposes.
- Utilized active listening skills to understand client concerns, guiding them towards appropriate solutions and resources.
- Coordinated care with primary healthcare providers, ensuring a holistic approach to treating both mental and physical health needs of clients.
- Counseled clients in individual or group sessions to assist in dealing with substance abuse, mental or physical illness or physical abuse.
COVID-19 Contact Tracer/ Disease Investigator
Shoshone Paiute Tribes
06.2020 - 10.2023
- Initial notification of the person under investigation (PUI)
- Contact tracing should be initiated as soon as possible after the (PUI) is identified
- Interview (PUI)
- Interviews should include a discussion about confidentiality and verification of demographics
- Walk through the entire infectious period and ask the PUI to share who they were in contact with during that time
- Provide the PUI with guidelines on isolation to prevent spreading COVID-19 to others
- Locate and notify contacts who may have been exposed to COVID-19
- Inform them of their contact status and what that means
- Assess for the presence of symptoms and provide contacts with guidelines on quarantine to prevent potential spread of infection
- Monitor contacts
- Follow up with contacts to make sure they are following the quarantine instructions, and to work track the development of any potential COVID-19 symptoms.
PATIENT TRANSPORTER
Duckwater Health Department
01.2020 - 06.2020
- Facilitated best care by developing strong and trusting rapport with patient
- Maintained all schedules by delivering patients safely and on time to procedure rooms
- Provided patient transport using various equipment and adhered to safety protocols
- Administered personal nursing assistance in pre- and post-operative situations
- Collaborated with others to discuss new patient opportunities
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
POSTAL CLERK
United States Postal Service
09.2017 - 04.2018
- Delivered mail to residents and business within assigned area
- Helped customers fill out change of address forms and reports for lost or stolen mail
- Recommended and sold services such as insurance and tracking
- Drove retail sales by promoting and selling stamps, envelopes and money orders
- Weighed parcels, calculating costs based on type, total weight, and final destination
- Received, weighed and priced mail
- Sold stamps, services and packaging
- Placed mail into appropriate PO boxes
- Obtained signatures from recipients to release registered and special delivery parcels.
BARTENDER
Mountain City Bar
03.2012 - 04.2018
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales
- Checked identification of customers to verify age requirements needed to purchase alcohol
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently
- Balanced daily registers and generated sales reports to support financial and administrative objectives
- Stocked bar with beer, wine, liquor and related supplies
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Education
Some College (No Degree) -
College of Southern Idaho
Twin Falls, IDGED -
Great Basin College
Elko, NV01.2003
Skills
- Database coordination
- Communications
- Schedule management
- Judgement and Decision Making
- Organization
- Active Listening
Certification
- First Aid/BLS
- Salesforce
- Deloitte
- ICS 100
- ICS 200
- ICS 230
- ICS 240
- ICS 241
- ICS 242
- ICS 800
- ICS 906
- ICS 909
- ICS 2200
- ICS 700
- Astho
- HIPAA
- Immunizations-Storing and Handling WB4417
- N-95 Fit Testing
- Driver Safety/GSA
- Healthicity
- Community Resiliency Model Skills Training
- ASIST
- The Grief of sudden and unexpected death
- Federal Mandatory Child Abuse Reporting Laws
Timeline
(CMHR) Community Mental Health Worker
Shoshone-Paiute Tribes
10.2023 - Current
COVID-19 Contact Tracer/ Disease Investigator
Shoshone Paiute Tribes
06.2020 - 10.2023
PATIENT TRANSPORTER
Duckwater Health Department
01.2020 - 06.2020
POSTAL CLERK
United States Postal Service
09.2017 - 04.2018
BARTENDER
Mountain City Bar
03.2012 - 04.2018
Some College (No Degree) -
College of Southern Idaho
GED -
Great Basin College
- First Aid/BLS
- Salesforce
- Deloitte
- ICS 100
- ICS 200
- ICS 230
- ICS 240
- ICS 241
- ICS 242
- ICS 800
- ICS 906
- ICS 909
- ICS 2200
- ICS 700
- Astho
- HIPAA
- Immunizations-Storing and Handling WB4417
- N-95 Fit Testing
- Driver Safety/GSA
- Healthicity
- Community Resiliency Model Skills Training
- ASIST
- The Grief of sudden and unexpected death
- Federal Mandatory Child Abuse Reporting Laws
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