Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
18
18
years of professional experience
Work History
Temp. Case Manager Assistant
Shoshone-Paiute Tribes
11.2024 - Current
Answer incoming phone calls, transfer calls, or relay messages to appropriate person/department, address questions/concerns accordingly
TSS Intake process
Assist with home visitations/investigations
Supervise visitations between clients and minor children
Transport individuals in the program to local/out of town appointments, as needed
Draft flyers and program correspondence letters
Abide by HIPAA-ensure confidentiality and integrity of clients and children within the program
Temp. NNRP Coordinator
Shoshone-Paiute Tribes
05.2024 - 11.2024
Operate PBX System for the resource management building
Answer, transfer and take phone messages (as needed) for programs within in the building
Manage the Nevada Gold Mines Summer Youth Program
Assisted in recruitment efforts by coordinating application processes, interviews and managing activities for summer youth workers
Assist individuals in completing general assistance, higher ed, adult vocational training, day care requirements, i.e., intake process/client files
Cashier/Customer Service Representative
Our Grocery Store
05.2023 - 08.2023
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
DVIR FWP Fishing Permit system, regulations and general information
Operate and balance Ruby system, check cashing register, Vaults 1 and 2 and end of day cash box
Receive and receipt Raft River payments and NSF payments
Secretary/File Clerk
Shoshone-Paiute Tribes
09.2022 - 05.2023
Prepared correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Provided clerical support to executive staff by copying, faxing, and filing documents.
Assist with meeting preparations, day of activities and follow up.
Take meeting minutes/notes, when called upon.
Managed executive calendars, scheduling appointments and meetings to optimize time management.
Operate phone system, transfer calls/take messages, as needed
Travel arrangements for Tribal Council
Assist with scheduled events, meals, gatherings and meetings
Temp. Patient Registration Representative
Shoshone-Paiute Tribes- OCHF
08.2022 - 09.2022
Directed all patients/visitors entering OCHF in a courteous professional manner.
Verified insurance coverage to confirm patient coverage for necessary medical services.
Gathered demographic and insurance information to register patients for medical appointments.
Imaged and scanned patient and registration documentation into electronic patient records.
Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
PBX Operator/Appointment Clerk
Shoshone-Paiute Tribes
01.2018 - 04.2022
Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
Trained new employees on PBX/paging operations.
Enhanced communication between departments by promptly transferring calls and providing accurate information.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Maintained a detailed file system/calendar for specialty clinics and providers schedules.
Coverage for Patient Benefits Rep.
Schedule patients with available providers
Maintain confidentiality and HIPAA compliant
Grocery Manager/Cashier/Customer Service Representative
Our Grocery Store
02.2008 - 01.2018
Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
Manage product storage and rotation activities to reduce spoilage and damages.
Ensure all store products are properly tagged and labeled.
Receive, transfer and edit weekly sales ad, price changes and new item pricing.
Maintain store appearance (clean, safe and appealing).
Cashier duties and cashier check out procedures.
Enhanced store presentation through regular merchandising updates and innovative display techniques.
Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
Temp. Intermittent Secretary/PBX Operator
Shoshone-Paiute Tribes
07.2007 - 01.2008
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Answered multi-line phone system and enthusiastically greeted callers.
Maintained daily report documents, memos and invoices.
Scheduled appointments and conducted follow-up calls to clients.
Mail duties for Shoshone-Paiute Tribes
Education
High School Diploma -
Owyhee High School
Owyhee, Nevada 89832
05-2005
Skills
Problem-solving
Case management
Time management
Case documentation
Conflict resolution
Positive attitude
Email and telephone etiquette
Community outreach
Multitasking and organization
Crisis intervention
Data entry
Home visits and inspections
Decision-making
Cash handling
Cleaning and sanitizing
Customer service excellence
Cash register operation
Cash register systems
Payment processing
Timeline
Temp. Case Manager Assistant
Shoshone-Paiute Tribes
11.2024 - Current
Temp. NNRP Coordinator
Shoshone-Paiute Tribes
05.2024 - 11.2024
Cashier/Customer Service Representative
Our Grocery Store
05.2023 - 08.2023
Secretary/File Clerk
Shoshone-Paiute Tribes
09.2022 - 05.2023
Temp. Patient Registration Representative
Shoshone-Paiute Tribes- OCHF
08.2022 - 09.2022
PBX Operator/Appointment Clerk
Shoshone-Paiute Tribes
01.2018 - 04.2022
Grocery Manager/Cashier/Customer Service Representative
Our Grocery Store
02.2008 - 01.2018
Temp. Intermittent Secretary/PBX Operator
Shoshone-Paiute Tribes
07.2007 - 01.2008
High School Diploma -
Owyhee High School
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