Shawnee Pete
Owyhee
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
18
18
years of professional experience
Work History
Temp. Case Manager Assistant
Shoshone-Paiute Tribes
11.2024 - Current
- Answer incoming phone calls, transfer calls, or relay messages to appropriate person/department, address questions/concerns accordingly
- TSS Intake process
- Assist with home visitations/investigations
- Supervise visitations between clients and minor children
- Transport individuals in the program to local/out of town appointments, as needed
- Draft flyers and program correspondence letters
- Abide by HIPAA-ensure confidentiality and integrity of clients and children within the program
Temp. NNRP Coordinator
Shoshone-Paiute Tribes
05.2024 - 11.2024
- Operate PBX System for the resource management building
- Answer, transfer and take phone messages (as needed) for programs within in the building
- Manage the Nevada Gold Mines Summer Youth Program
- Assisted in recruitment efforts by coordinating application processes, interviews and managing activities for summer youth workers
- Assist individuals in completing general assistance, higher ed, adult vocational training, day care requirements, i.e., intake process/client files
Cashier/Customer Service Representative
Our Grocery Store
05.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- DVIR FWP Fishing Permit system, regulations and general information
- Operate and balance Ruby system, check cashing register, Vaults 1 and 2 and end of day cash box
- Receive and receipt Raft River payments and NSF payments
Secretary/File Clerk
Shoshone-Paiute Tribes
09.2022 - 05.2023
- Prepared correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to executive staff by copying, faxing, and filing documents.
- Assist with meeting preparations, day of activities and follow up.
- Take meeting minutes/notes, when called upon.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Operate phone system, transfer calls/take messages, as needed
- Travel arrangements for Tribal Council
- Assist with scheduled events, meals, gatherings and meetings
Temp. Patient Registration Representative
Shoshone-Paiute Tribes- OCHF
08.2022 - 09.2022
- Directed all patients/visitors entering OCHF in a courteous professional manner.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
PBX Operator/Appointment Clerk
Shoshone-Paiute Tribes
01.2018 - 04.2022
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained new employees on PBX/paging operations.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained a detailed file system/calendar for specialty clinics and providers schedules.
- Coverage for Patient Benefits Rep.
- Schedule patients with available providers
- Maintain confidentiality and HIPAA compliant
Grocery Manager/Cashier/Customer Service Representative
Our Grocery Store
02.2008 - 01.2018
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Manage product storage and rotation activities to reduce spoilage and damages.
- Ensure all store products are properly tagged and labeled.
- Receive, transfer and edit weekly sales ad, price changes and new item pricing.
- Maintain store appearance (clean, safe and appealing).
- Cashier duties and cashier check out procedures.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
Temp. Intermittent Secretary/PBX Operator
Shoshone-Paiute Tribes
07.2007 - 01.2008
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Mail duties for Shoshone-Paiute Tribes
Education
High School Diploma -
Owyhee High School
Owyhee, Nevada 8983205-2005
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Community outreach
- Multitasking and organization
- Crisis intervention
- Data entry
- Home visits and inspections
- Decision-making
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Cash register operation
- Cash register systems
- Payment processing
Timeline
Temp. Case Manager Assistant
Shoshone-Paiute Tribes
11.2024 - Current
Temp. NNRP Coordinator
Shoshone-Paiute Tribes
05.2024 - 11.2024
Cashier/Customer Service Representative
Our Grocery Store
05.2023 - 08.2023
Secretary/File Clerk
Shoshone-Paiute Tribes
09.2022 - 05.2023
Temp. Patient Registration Representative
Shoshone-Paiute Tribes- OCHF
08.2022 - 09.2022
PBX Operator/Appointment Clerk
Shoshone-Paiute Tribes
01.2018 - 04.2022
Grocery Manager/Cashier/Customer Service Representative
Our Grocery Store
02.2008 - 01.2018
Temp. Intermittent Secretary/PBX Operator
Shoshone-Paiute Tribes
07.2007 - 01.2008
High School Diploma -
Owyhee High School
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