Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawnee Pete

Owyhee

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.


Overview

18
18
years of professional experience

Work History

Temp. Case Manager Assistant

Shoshone-Paiute Tribes
11.2024 - Current
  • Answer incoming phone calls, transfer calls, or relay messages to appropriate person/department, address questions/concerns accordingly
  • TSS Intake process
  • Assist with home visitations/investigations
  • Supervise visitations between clients and minor children
  • Transport individuals in the program to local/out of town appointments, as needed
  • Draft flyers and program correspondence letters
  • Abide by HIPAA-ensure confidentiality and integrity of clients and children within the program


Temp. NNRP Coordinator

Shoshone-Paiute Tribes
05.2024 - 11.2024
  • Operate PBX System for the resource management building
  • Answer, transfer and take phone messages (as needed) for programs within in the building
  • Manage the Nevada Gold Mines Summer Youth Program
  • Assisted in recruitment efforts by coordinating application processes, interviews and managing activities for summer youth workers
  • Assist individuals in completing general assistance, higher ed, adult vocational training, day care requirements, i.e., intake process/client files

Cashier/Customer Service Representative

Our Grocery Store
05.2023 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • DVIR FWP Fishing Permit system, regulations and general information
  • Operate and balance Ruby system, check cashing register, Vaults 1 and 2 and end of day cash box
  • Receive and receipt Raft River payments and NSF payments

Secretary/File Clerk

Shoshone-Paiute Tribes
09.2022 - 05.2023
  • Prepared correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Provided clerical support to executive staff by copying, faxing, and filing documents.
  • Assist with meeting preparations, day of activities and follow up.
  • Take meeting minutes/notes, when called upon.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Operate phone system, transfer calls/take messages, as needed
  • Travel arrangements for Tribal Council
  • Assist with scheduled events, meals, gatherings and meetings

Temp. Patient Registration Representative

Shoshone-Paiute Tribes- OCHF
08.2022 - 09.2022
  • Directed all patients/visitors entering OCHF in a courteous professional manner.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.

PBX Operator/Appointment Clerk

Shoshone-Paiute Tribes
01.2018 - 04.2022
  • Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
  • Trained new employees on PBX/paging operations.
  • Enhanced communication between departments by promptly transferring calls and providing accurate information.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Maintained a detailed file system/calendar for specialty clinics and providers schedules.
  • Coverage for Patient Benefits Rep.
  • Schedule patients with available providers
  • Maintain confidentiality and HIPAA compliant

Grocery Manager/Cashier/Customer Service Representative

Our Grocery Store
02.2008 - 01.2018
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Manage product storage and rotation activities to reduce spoilage and damages.
  • Ensure all store products are properly tagged and labeled.
  • Receive, transfer and edit weekly sales ad, price changes and new item pricing.
  • Maintain store appearance (clean, safe and appealing).
  • Cashier duties and cashier check out procedures.
  • Enhanced store presentation through regular merchandising updates and innovative display techniques.
  • Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.

Temp. Intermittent Secretary/PBX Operator

Shoshone-Paiute Tribes
07.2007 - 01.2008
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Mail duties for Shoshone-Paiute Tribes

Education

High School Diploma -

Owyhee High School
Owyhee, Nevada 89832
05-2005

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Conflict resolution
  • Positive attitude
  • Email and telephone etiquette
  • Community outreach
  • Multitasking and organization
  • Crisis intervention
  • Data entry
  • Home visits and inspections
  • Decision-making
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Cash register operation
  • Cash register systems
  • Payment processing

Timeline

Temp. Case Manager Assistant

Shoshone-Paiute Tribes
11.2024 - Current

Temp. NNRP Coordinator

Shoshone-Paiute Tribes
05.2024 - 11.2024

Cashier/Customer Service Representative

Our Grocery Store
05.2023 - 08.2023

Secretary/File Clerk

Shoshone-Paiute Tribes
09.2022 - 05.2023

Temp. Patient Registration Representative

Shoshone-Paiute Tribes- OCHF
08.2022 - 09.2022

PBX Operator/Appointment Clerk

Shoshone-Paiute Tribes
01.2018 - 04.2022

Grocery Manager/Cashier/Customer Service Representative

Our Grocery Store
02.2008 - 01.2018

Temp. Intermittent Secretary/PBX Operator

Shoshone-Paiute Tribes
07.2007 - 01.2008

High School Diploma -

Owyhee High School
Shawnee Pete