Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyesha Ammus

Summary

Customer service representative bringing top-notch skills in oral written communication, active listening. and analytical problem-solving skills, Enhances customer experiences by employing service -oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Sales Associate Remote

Cvs Health
04.2023 - Current
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
  • Trained new team members on sales processes and customer engagement strategies.
  • Implemented promotional displays, enhancing product visibility and driving sales growth.

Customer Service Representative Remote

GVS North America Inc
03.2019 - 04.2023
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
  • Processed customer orders accurately, ensuring timely fulfillment and delivery of products.
  • Utilized CRM software to track customer interactions, improving responsiveness and follow-up accuracy.

Customer Service Associate Remote

Concentrix
07.2014 - 05.2018
  • Resolved customer inquiries using CRM systems to enhance satisfaction and retention.
  • Streamlined order processing by implementing efficient tracking methods, reducing response times.
  • Trained new associates on company policies and customer service best practices for improved team performance.
  • Analyzed customer feedback to identify trends, informing product improvements and service enhancements.

Education

Medical Assistant Diploma -

Concorde Career College
Southhaven, MS
02-2024

High School Diploma -

Grenada HighSchool
Grenada, MS, US
05-2021

Skills

  • Customer service
  • Order fulfillment
  • credit card payment processing
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Microsoft office Suite
  • Professional telephone demeanor
  • Sales expertise

Timeline

Sales Associate Remote

Cvs Health
04.2023 - Current

Customer Service Representative Remote

GVS North America Inc
03.2019 - 04.2023

Customer Service Associate Remote

Concentrix
07.2014 - 05.2018

Medical Assistant Diploma -

Concorde Career College

High School Diploma -

Grenada HighSchool
Tyesha Ammus