Open To Work
Erica Durham
Jacksonville
Summary
Detail-oriented professional with experience in sales and warehouse operations. Skilled in collaborative teamwork and organizational skills, contributing to streamlined processes and positive customer interactions. Eager to leverage strengths to drive business success.
Overview
2
2
years of professional experience
Work History
Sales Associate/Entrepreneur/Remote Work
Instacart Shoppers
02.2024 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained clean and organized sales floor, ensuring product visibility and accessibility.
- Collaborated with team members to restock merchandise efficiently during peak hours.
- Processed transactions accurately using point-of-sale systems, ensuring smooth check-out experiences.
- Maintained cleanliness and organization of cash register area to ensure a welcoming environment.
- Collaborated with team members to manage high-volume sales during peak hours effectively.
- Resolved customer complaints promptly, ensuring positive shopping experiences and retention.
- Handled cash, credit, and debit transactions while adhering to security protocols for funds management.
- Trained new staff on cash handling procedures and customer service expectations to improve team performance.
- Monitored inventory levels at the register, facilitating timely restocking of merchandise as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Warehouse Worker
Amazon
04.2024 - 09.2025
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Collaborated with team members to streamline order fulfillment processes.
- Maintained accurate inventory records through regular stock checks and data entry.
- Inspected incoming shipments for quality assurance, ensuring compliance with safety standards.
- Improved warehouse efficiency with careful organization and storage of inventory.
- Reported any discrepancies or damaged items found during inventory counts, leading to accurate record-keeping and timely resolution of issues.
- Streamlined order fulfilment by effectively picking, packing, and shipping products.
- Maintained a clean and safe work environment to prevent accidents and facilitate productivity.
- Balanced multiple tasks simultaneously, such as receiving inbound shipments, organizing inventory, and fulfilling orders efficiently.
- Participated in regular safety meetings to stay informed about potential hazards or issues within the warehouse environment.
- Sorted materials for scanning to meet production goals.
- Maintained inventory by identifying, labeling and placing materials and supplies in stock.
- Observed safety procedures and practices to prevent injury.
Education
Associate of Arts - Liberal Arts And Sciences
University of Arkansas Pulaski Technical College
North Little Rock, AR01-2025
Skills
- Customer service excellence
- Collaborative teamwork
- Time management strategies
- Proactive issue management
- Customer service
Languages
English
Timeline
Warehouse Worker
Amazon
04.2024 - 09.2025
Sales Associate/Entrepreneur/Remote Work
Instacart Shoppers
02.2024 - Current
Associate of Arts - Liberal Arts And Sciences
University of Arkansas Pulaski Technical College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins