Tyesha Brown
Bonaire,GA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Representative
Progressive Insurance
Remote
03.2023 - Current
- Take inbound sales calls, provide quotes to customers, answer their coverage questions, and talk to them about other services (home, renters insurance
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
Customer Service Representative
GEICO
Macon, GA
12.2021 - 03.2023
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
Front Desk Clerk/data entry
crisp county health department
Cordele, GA
11.2020 - 11.2021
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Claim Specialist
Walmart
Bonaire, GA
02.2016 - 11.2019
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Supported continuous improvement efforts within the department by identifying areas needing enhancement using feedback from colleagues and clients.
- Leveraged analytical skills to evaluate complex case information accurately determining appropriate benefit amounts.
- Coordinated with other insurance carriers to resolve overlapping coverage disputes efficiently and fairly for all involved parties.
Administrative Assistant/Data Entry
Perdue Farms, Inc.
Perry, GA
05.2016 - 11.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Perry high school
Perry, GA05.2016
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Sales expertise
- Relationship Building
- Product and service knowledge
- Sales closing
- Complex Problem-Solving
- Relationship selling
- Objection handling
Certification
Property & Casualty License
Timeline
Sales Representative
Progressive Insurance
03.2023 - Current
Customer Service Representative
GEICO
12.2021 - 03.2023
Front Desk Clerk/data entry
crisp county health department
11.2020 - 11.2021
Administrative Assistant/Data Entry
Perdue Farms, Inc.
05.2016 - 11.2018
Claim Specialist
Walmart
02.2016 - 11.2019
Perry high school