Tyesha Chukwu
Campbell
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
12
12
years of professional experience
Work History
Caregiver
Rhema Healthcare
2024.10 - Current
- Provides assistance to individuals with daily tasks, which includes personal care (bathing, dressing), medication reminders, meal preparation, light housekeeping, and companionship. Caregivers also help with mobility, transportation to appointments, and monitoring and reporting changes in health to family or healthcare professionals.
- Assisted clients with daily living activities and personal care tasks.
- Developed personalized care plans to meet individual client needs.
- Communicated effectively with healthcare professionals and family members.
Relief Manager
Waffle House
2023.12 - Current
- Managed daily store operations, supervised staff, resolved customer service issues, and completed administrative duties, including end-of-day reporting, to ensure efficient store performance.
- Coordinated flexible scheduling and rotating shifts while demonstrating strong leadership and customer service skills in a fast-paced, high-pressure environment.
- Supervised daily restaurant operations to ensure efficient service delivery.
- Trained and mentored team members on customer service standards.
- Implemented inventory management practices to maintain stock levels.
Server
Olive Garden
2022.06 - 2023.12
- Upsold food and drinks to enhance guest dining experience
- Recorded customer orders accurately
- Communicated orders with kitchen staff to ensure accuracy and timely service
- Answer questions about food or menu
- Take guest payments
- Introduced self-service options to streamline order process
- Assigned seating to guests upon arrival
- Supported efforts to keep restaurant clean and organized
Registration
St. Joseph Warren Hospital
2021.08 - 2021.11
- Register patients upon intake
- Verified insurance information for accurate patient billing.
- Obtained necessary authorizations for timely patient treatments.
- Collected co-pays, deductibles, and out-of-pocket fees to facilitate billing process.
- Verify/Update patient records in the hospital database
Clerical Receptionist Intern
Boardman Gastroenterology
2021.02 - 2021.10
- Answered office phones and scheduled appointments, maintaining organized patient flow and timely services
- Greeted and prepared patients for examinations
- Escorted patients to exam rooms, interviewed them, measured vital signs, and documented all information accurately in patient records
- Provided instructions to patients per physician or physician assistant guidance
- Explained treatment procedures, medications, special diets and/or doctor
- Assisted with minor office procedures, ensuring patient comfort and safety under supervision of physician or physician assistant
- Assisted with insurance, coding and billing paperwork
- Ensured exam rooms were fully stocked with necessary medical supplies
- Obtained patient medical histories and vital signs
- Performed electrocardiograms and other diagnostic tests
- Administered injections and performed strep tests
Cashier/ Cook
Mr Fuel
2018.01 - 2020.03
- Kitchen Cook
- Cooked guest orders promptly upon request.
- Prepared daily meal ingredients, enhancing kitchen operational efficiency.
- Handled cash and electronic payments to facilitate smooth customer purchases.
- Checking guests out with large and small purchases.
- Resolved customer issues and technical difficulties to ensure a positive dining experience.
Customer Service Representative
Alorica
2014.01 - 2017.01
- Handled inbound customer calls
- Evaluated problems and complaints of callers, ensuring accurate understanding of issues
- Provided tailored solutions to address customer inquiries and concerns
- Responding to the needs of customers
- Sold and informed customers about products and services, enhancing their understanding and satisfaction
- Processing orders, forms, and applications
- Directed calls to appropriate departments
Education
Medical Assistant Diploma - Medical Assistant
Ross Medical Education Center
Niles, OH2021-04
High school Diploma -
Youngstown Early College
2013-05
Skills
- Staff management
- Customer service
- Problem resolution
- Scheduling coordination
- Effective communication
- Time management
- Attention to detail
- Conflict resolution
- Compassionate communication
References
- Makita Totty, Supervisor, (470) 678-6446
- Natalie Connell, Store Manager, (762) 305-5376
- Gabriel Clardy, Shift Supervisor, (757) 386-9838
Timeline
Caregiver
Rhema Healthcare
2024.10 - Current
Relief Manager
Waffle House
2023.12 - Current
Server
Olive Garden
2022.06 - 2023.12
Registration
St. Joseph Warren Hospital
2021.08 - 2021.11
Clerical Receptionist Intern
Boardman Gastroenterology
2021.02 - 2021.10
Cashier/ Cook
Mr Fuel
2018.01 - 2020.03
Customer Service Representative
Alorica
2014.01 - 2017.01
Medical Assistant Diploma - Medical Assistant
Ross Medical Education Center
High school Diploma -
Youngstown Early College