Tyesha Harris
Montgomery
Summary
Compassionate and tech savvy chat support & customer service Specialist with over 3+ years of experience in delivering empathetic, Adapt at managing multiple chat interactions while maintaining professionalism, clarity, and accuracy. I’m a reliable and hardworking individual with hands – on experience in customer service, mail delivery, security and package handling.
Overview
2
2
years of professional experience
Work History
Warehouse Associate
Amazon
Montgomery
12.2024 - 03.2025
- I was responsible for a variety of tasks related to receiving and storing including sorting, scanning, packing, and loading customer orders.
Security Officer
Allied Universal
Montgomery
07.2024 - 01.2025
- I ensured the safety and security of people and property.
- I patrolled areas, monitored surveillance, and responded to alarms or incidents.
- My key responsibilities were deterring criminal activity, controlling access, and reporting observations.
- Generated incident reports and maintained logs for regulatory audits.
Mail Carrier
USPS
Prattville
05.2023 - 07.2024
- I was responsible for sorting, lifting, and pushing moderate to heavy loads of mail and packages to prepare for delivery;
- Deliver mail along my assigned route, pickup or collect mail from customers, collect postage due for charge on delivery.
Customer Service Representative
Alorica
02.2023 - 04.2023
- Company Overview: Remote
- I assisted the customers with information regarding their accounts like insurance copays.
- Payment processing and explain any concerns they had with their account.
- I dealt with delinquent accounts making them current or partial payments.
- Aiding customers through phone & chat.
- Experience with medical records.
- Documented and resolved customer account discrepancies.
- Ensuring compliance with healthcare billing protocols.
- Remote
- De-escalated tense customer interactions
- Research & documentation
- Meeting metrics
Education
associate in applied science -
Trenholm State Community College
Montgomery, AL06.2025
High School Diploma -
George Washington Carver High School
Montgomery, AL05.2017
Skills
- Live chat
- Customer service
- Healthcare Knowledge
- Empathetic Communication
- Problem Solving abilities
- Payment processing
- Technical Troubleshooting
- Workflow Optimization
- Quality & Compliance Documentation
- Computer Literate
- Microsoft Office
- Medicare appeal system
- Collaborative tasks
- Database management
- De-escalation
- Research & documentation
- Meeting metrics
Timeline
Warehouse Associate
Amazon
12.2024 - 03.2025
Security Officer
Allied Universal
07.2024 - 01.2025
Mail Carrier
USPS
05.2023 - 07.2024
Customer Service Representative
Alorica
02.2023 - 04.2023
associate in applied science -
Trenholm State Community College
High School Diploma -
George Washington Carver High School