Tyesha Williams
Phenix city
Summary
Experienced Medical Receptionist and Sales Professional with over 6 years in customer service and administrative roles, including direct support in healthcare environments. Proven success managing EMR/EHR systems, resolving complex client inquiries, and ensuring compliance with medical data protocols. Adept at reviewing and processing denial and approval correspondence, keeping correct documentation, and enhancing patient and client retention. Strong multitasker with demonstrated ability to manage high-volume communications, meet deadlines, and provide exceptional service across remote platforms. Looking to bring administrative precision and healthcare knowledge to a Correspondence Processor position. 5-6 years in loan processing with mohela
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Representative / Customer Retention Specialist
Anthem Health Services
Remote, GA
09.2023 - 01.2026
- - Handled 200–350 weekly healthcare support calls, including claims, eligibility, and appointment management.
- - Reviewed and processed approval and denial letters ensuring compliance and accuracy.
- - Maintained EMR/EHR records and ensured prompt updates for patient data.
- - Collaborated with cross-functional teams to reduce member churn by 10%.
- - Awarded Top Performer for excellence in member services, retention, and accuracy.
Senior Sales Administrative Analyst
Walmart
Remote, GA
07.2021 - 08.2022
- - Analyzed sales performance data and generated reports for executive decision-making.
- - Implemented reporting systems that improved process efficiency and reduced time spent on administrative tasks.
- - Supported communication channels and CRM data entry for client-related inquiries.
Sales Consultant Representative
Progressive Insurance
Remote, GA
05.2020 - 06.2021
- - Delivered personalized insurance solutions via consultative selling strategies.
- - Kept detailed records in internal systems and achieved 85% sales success rate for two quarters.
- - Collaborated with internal departments to resolve customer issues and enhance satisfaction.
Education
Bachelor of Arts - Mass Communications
Columbus State University
Columbus, GA08.2027
Diploma - Medical Assisting MA22
Columbus Technical College
Columbus, GA05.2020
High School Diploma - Science Focus
Carver High School
Columbus, GA05.2020
Skills
- Denial/Approval Letter Review & Processing
- EMR/EHR Systems & Member Data Entry
- Claims, Billing & Eligibility Review
- HIPAA Compliance & Confidentiality
- Remote Customer Support & Call Management
- Data Analysis & Documentation
- CRM & Healthcare Application Systems (PEGA, UMK2, Availity - familiar)
- De-escalation & Conflict Resolution
- Fluent in Microsoft Office Suite
Certification
Certified in EMR/EHR Management, Columbus Technical College, 2020
Timeline
Patient Care Representative / Customer Retention Specialist
Anthem Health Services
09.2023 - 01.2026
Senior Sales Administrative Analyst
Walmart
07.2021 - 08.2022
Sales Consultant Representative
Progressive Insurance
05.2020 - 06.2021
Bachelor of Arts - Mass Communications
Columbus State University
Diploma - Medical Assisting MA22
Columbus Technical College
High School Diploma - Science Focus
Carver High School