Aniyah Cohen
Columbus,GA
Summary
Dynamic and results-oriented Sales Professional and Medical Receptionist with over6 years of customer service experience and a proven track record in both business-to-business (B2B) and business-to-consumer (B2C) sales. Adept at driving revenue growth, improving customer retention, and enhancing overall client satisfaction. Highly skilled in providing strategic solutions, managing client relationships, and optimizing customer experiences across multiple industries. Extensive experience managing Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems in a healthcare setting. Recognized for a consultative sales approach, strong problem-solving abilities, and delivering impactful product presentations.
Overview
5
5
years of professional experience
Work History
Patient Care Representative, Customer Retention Specialist
Anthem Health Services
09.2022 - Current
- Generated new business opportunities by making200-350 sales calls weekly, consistently exceeding sales targets
- Enhanced customer retention strategies, contributing to a20% increase in client retention for Anthem
- Delivered high-quality product presentations to clients, driving revenue growth across the healthcare segment
- Expertly managed client appointments and EMR/EHR databases, ensuring seamless healthcare operations
- KEY ACHIEVEMENTS:
- Spearheaded the development of a comprehensive customer retention strategy that reduced churn by10%
- Awarded Top Performer for top performance in customer service, customer satisfaction, and sales growth
Senior Sales Administrative Analyst
Walmart
07.2021 - 08.2022
- Conducted in-depth sales data analysis, identifying growth opportunities and driving sales performance improvements
- Delivered detailed reports to senior management, including strategic recommendations based on key metrics
- Improved sales team workflows by implementing new systems and tools, resulting in a30% increase in operational efficiency
- Recognized for implementing a new data reporting system that reduced reporting time by13 hours per week
- Drove a65% increase in sales through data-driven decision-making and process enhancements
Sales Consultant Representative
Progressive Insurance
05.2020 - 06.2021
- Delivered tailored sales presentations to existing clients and prospects, ensuring alignment with their business needs
- Consistently exceeded monthly and quarterly sales quotas by promoting additional product lines and services
- Built strong relationships with customers, enhancing long-term partnerships and fostering business loyalty
- Increased product upsell rates by15% through consultative selling techniques
- Achieved85% in sales for two consecutive years
Education
Bachelor Of Arts - Mass Communications
Columbus State University
Columbus, GA08.2027
High School Diploma - Science Education
Carver High School
Columbus, GA05.2020
Diploma - Medical Assisting MA22
Columbus Technical College
Columbus, GA05.2020
Skills
- Product Management & Pricing
- Consultative Sales Strategies
- Client Relationship Management
- Lead Generation & Prospecting
- Data Analysis & Sales Reporting
- EMR & EHR Systems Management
- Sales Presentations & Demonstrations
- Conflict Resolution & Customer Service
- Fluent in Microsoft Office Suite (Word, Excel, Outlook)
- Strong multitasking abilities with experience managing multiple screens and programs simultaneously
- Proven leadership in team settings, with experience in mentoring junior team members
- Exceptional empathy, communication, and de-escalation skills when handling complex customer inquiries
Timeline
Patient Care Representative, Customer Retention Specialist
Anthem Health Services
09.2022 - Current
Senior Sales Administrative Analyst
Walmart
07.2021 - 08.2022
Sales Consultant Representative
Progressive Insurance
05.2020 - 06.2021
Bachelor Of Arts - Mass Communications
Columbus State University
High School Diploma - Science Education
Carver High School
Diploma - Medical Assisting MA22
Columbus Technical College
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