Averail Cummings

Processing payments

• Facilitated communication between patients and healthcare providers to enhance service delivery.
• Managed patient scheduling and appointment confirmations using electronic health record systems.
• Processed insurance verification and pre-authorizations to ensure timely patient care.
• Assisted in training new staff on office procedures and use of scheduling software.
• Responded to patient inquiries, resolving issues efficiently to improve satisfaction rates.
• Organized and maintained medical records, ensuring compliance with privacy regulations.

• Resolved customer inquiries and issues via phone, email, and chat channels.
• Collaborated with team members to improve service delivery processes.
• Documented customer interactions accurately in CRM system for future reference.
• Assisted in training new representatives on company policies and procedures.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.