Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tyhemm Williams

Cherry Hill,NJ

Summary

Dynamic and results-driven professional with extensive experience, excelling in customer engagement and workplace safety. Proven ability to enhance customer satisfaction through effective problem-solving and product knowledge expertise. Skilled in cash handling and stock replenishment, consistently achieving departmental goals while fostering a collaborative team environment.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Floor Associate

Nelis Auction
07.2024 - Current
  • Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
  • Answered questions about store policies and addressed customer concerns.

Line Cook

Houlihan's
11.2020 - 01.2023
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Delivery Driver

MFM Enterprises
01.2016 - 12.2020
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Sales Associate

Walmart
08.2010 - 12.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.

Manager

Wendy’s
09.2002 - 07.2010
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Education

Wildrow Wilson High School
Camden Nj
06.1997

Skills

  • Customer engagement
  • Shelf stocking
  • Product knowledge expertise
  • Cleanliness and hygiene
  • Workplace safety
  • Sales floor navigation

Certification

ServSafe

Forklift

Timeline

Floor Associate

Nelis Auction
07.2024 - Current

Line Cook

Houlihan's
11.2020 - 01.2023

Delivery Driver

MFM Enterprises
01.2016 - 12.2020

Sales Associate

Walmart
08.2010 - 12.2015

Manager

Wendy’s
09.2002 - 07.2010

Wildrow Wilson High School

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Tyhemm Williams