Tyhisha Aiken Ortiz
Glen Allen,VA
Summary
Experienced professional with a solid background in administrative support, document processing, customer service, and warehouse operations. Proven ability to manage detailed tasks, maintain accuracy under strict deadlines, and deliver quality outcomes. Adaptable and organized, with a commitment to ensuring efficiency and effectiveness in operational workflows.
Overview
24
24
years of professional experience
Work History
Rural Carrier Associate
USPS
Ashland, VA
01.2023 - Current
- Delivered mail and packages efficiently to rural areas while meeting route deadlines.
- Maintained detailed records of deliveries and addressed customer inquiries.
Inbound Receiver, Merchandise Inventory & Auditing, Sales Associate
Target
Glen Allen, VA
09.2021 - 10.2023
- Oversaw receipt and organization of merchandise, ensuring accurate inventory records.
- Conducted audits to identify and correct inventory discrepancies.
- Supported customer service initiatives by assisting shoppers and maintaining store standards.
Seasonal Warehouse Worker, Inbound
Amazon
Richmond, VA
08.2020 - 04.2021
- Managed incoming goods and ensured accurate processing and storage of inventory.
- Collaborated with team members to maintain efficiency in high-paced environments.
- Supported operational goals through adherence to safety and quality standards.
Loss Mitigation Specialist
SunTrust Mortgage
Richmond, VA
11.2018 - 04.2020
- Evaluated and implemented strategies to resolve delinquent accounts.
- Communicated with clients to identify suitable options for repayment and resolution.
- Maintained compliance with legal and regulatory guidelines in loan servicing.
Home Loan Specialist IV
Citizens Bank
Glen Allen, VA
09.2011 - 10.2018
- Processed and underwrote home loan applications, ensuring accuracy and adherence to policy.
- Collaborated with cross-functional teams to support customer needs.
- Provided solutions to resolve loan issues and ensured client satisfaction.
Bank Teller II
First Bank USVI
Saint Thomas, Virgin Islands
04.2010 - 08.2011
- Performed customer transactions with accuracy and efficiency.
- Provided financial assistance and product recommendations to customers.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Developed strong relationships with customers to ensure repeat business.
- Maintained accurate records of all financial transactions.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Senior /Loan Processor
Bank of America
Jericho, NY
01.2008 - 04.2010
- Supported loan application processes by reviewing and organizing client documentation.
- Ensured compliance with regulatory standards and maintained detailed records.
- Facilitated communication between clients and loan officers.
- Ensured that all required paperwork was completed accurately and timely by both parties.
- Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
Document Specialist
Bethpage Credit Union
Bethpage, NY
05.2004 - 06.2005
- Maintained records of all documents scanned and indexed into the system.
- Prepared documents for scanning and indexing into the document management system.
- Analyzed existing workflow processes related to document preparation and indexing.
- Organized physical files according to established filing protocols.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
Mortgage Loan Set-Up
Supreme Mortgage
Syosset, NY
01.2001 - 05.2004
- Supported loan application processes by reviewing and organizing client documentation.
- Ensured compliance with regulatory standards and maintained detailed records.
- Facilitated communication between clients and loan officers.
- Completed day-to-day duties accurately and efficiently.
Education
Certificate of Technical Studies - Medical Billing, Coding, And Insurance
Everest Institute
05-2009
Associate of Applied Science - Accounting And Finance
Kingsborough Community College
06-1999
High School Diploma -
Clara Barton High School
06-1996
Skills
- Document Processing and Record Keeping
- Customer Service and Problem Resolution
- Inventory Management and Auditing
- Regulatory Compliance and Documentation
- Workflow Prioritization and Task Management
- Team Collaboration and Communication
- Route management
Timeline
Rural Carrier Associate
USPS
01.2023 - Current
Inbound Receiver, Merchandise Inventory & Auditing, Sales Associate
Target
09.2021 - 10.2023
Seasonal Warehouse Worker, Inbound
Amazon
08.2020 - 04.2021
Loss Mitigation Specialist
SunTrust Mortgage
11.2018 - 04.2020
Home Loan Specialist IV
Citizens Bank
09.2011 - 10.2018
Bank Teller II
First Bank USVI
04.2010 - 08.2011
Senior /Loan Processor
Bank of America
01.2008 - 04.2010
Document Specialist
Bethpage Credit Union
05.2004 - 06.2005
Mortgage Loan Set-Up
Supreme Mortgage
01.2001 - 05.2004
Certificate of Technical Studies - Medical Billing, Coding, And Insurance
Everest Institute
Associate of Applied Science - Accounting And Finance
Kingsborough Community College
High School Diploma -
Clara Barton High School