Tyia Washington
Summary
Continuously growing to improve myself and adding to the team's goals. Reliable employee seeking the virtual at home position. Offering excellent communication and good judgment. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting objectives.
Overview
2
2
years of professional experience
Work History
Insurance Agent
Progressive
11.2022 - Current
- I directed customers to the right products and services that fits their need
- Navigated through multiple computer systems to create a quote
- Received notice for improving call flow and showing gratitude toward customers
- Maintained a consistent, positive attitude toward customers, peers, and other employees even in high-stress situations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Insurance Agent
USAA
11.2021 - 09.2022
- I helped customers with their account dealing with any dilemma
- Assisted members in paying their bill and changing the payment source if I had to
- Spent a lot of time with each customer, going over and explaining documents to make sure they understood everything
- Upsold additional products and services after determining the needs and requirements of the customer
- Received Surveys with a score of 9-10 based on my performance.
Produce Packer
JC FARMS
03.2021 - 08.2021
- At Hill Blueberry farm managed over 300 hand-made boxes and sorted defected berries from produce
- Afterwards cleaned the factory and generated machines
- Participated in team-building activities to enhance working relationships
- Oversaw daily operations to ensure high levels of productivity.
- Prepared food packaging boxes by folding and taping.
Education
High School Diploma -
North Desoto High School
Stonewall, LA05.2021
Skills
- Project management
- Active listener
- Independent but also a team player
- Time Management
- Ability to adapt
- Safety Protocols and Privacy
- Communicate effectively with others
- Empathy
- Policy Writing
- Negotiation
Accomplishments
- Active Property and Casualty License
- Certified Business Computer Application
- National Honor Society Member
- Microsoft Word Badge (LinkedIn)
- Chat GPT
Languages
English
Native or Bilingual
Timeline
Insurance Agent
Progressive
11.2022 - Current
Insurance Agent
USAA
11.2021 - 09.2022
Produce Packer
JC FARMS
03.2021 - 08.2021
High School Diploma -
North Desoto High School
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