Tyiana Edwards
Chicago,IL
Summary
Dynamic professional with a proven track record in customer service and planning, demonstrated during tenure at Instacart. Excelled in prioritizing orders and maintaining high satisfaction ratings, showcasing exceptional attention to detail and an upbeat attitude. Skilled in decision-making and customer relations, consistently achieving goals with efficiency.
Overview
7
7
years of professional experience
Work History
Personal Shopper
Instacart
Chicago, IL
12.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Store Associate
Walgreens
Country Club Hills, IL
01.2022 - 08.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Warehouse Worker
Target
Chicago, IL
10.2022 - 02.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Security Officer
Allied Universal Security Services
Chicago, IL
01.2020 - 01.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Representative
McDonald's
Chicago, IL
03.2018 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Austin Career Education Center
Chicago, IL06.2018
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Customer Relations
- Prioritizing Orders
Timeline
Personal Shopper
Instacart
12.2022 - Current
Warehouse Worker
Target
10.2022 - 02.2023
Store Associate
Walgreens
01.2022 - 08.2024
Security Officer
Allied Universal Security Services
01.2020 - 01.2022
Customer Service Representative
McDonald's
03.2018 - 01.2020
High School Diploma -
Austin Career Education Center