Tyiana Sparks
Yonkers
Summary
Store Manager with extensive experience at Lenscrafters, specializing in budget management and KPI analysis. Proven ability to coach teams for improved performance and customer service, leading to significant operational enhancements. Strong analytical skills and dedication to compliance support financial stability and effective inventory management. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
10
10
years of professional experience
Work History
Store Manager
Lenscrafters
02.2023 - Current
- Managed store performance through KPI analysis, action plans, and reporting.
- Achieved ABO Certification for Optician program to enhance service quality.
- Supported optometrists as an eyecare assistant, ensuring optimal patient care.
- Oversaw budgeting and payroll management to maintain financial health.
- Coached and developed staff to improve performance and service delivery.
- Managed inventory by tracking sales trends and adjusting stock orders.
- Monitored store operations for compliance with safety regulations and company policies.
- Analyzed financial reports to identify operational improvement opportunities.
Store Manager
Famous Footwear
Yonkers
11.2015 - 01.2023
- Budgeting and payroll management
- Coaching and development of staff
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
- Analyzed data from financial reports to identify areas of improvement in business operations.
- Develop action plans, scheduling and budgeting reports
- Maintain KPI and other metrics
- Analyze business needs and produce results
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
Pink Specialist
Victoria Secret
Westchester
05.2018 - 02.2020
- Resolve customer complaints or answer customers' questions regarding policies and procedures
- Monitor customer preferences to determine focus of sales efforts
- Sort materials, such as signage, merchandise, media files
- Inventory control, processing and shipment, training employees on daily goals and customer rewards programs
- SLR paperwork
- Box counts
- Code changes
- Payroll, budgeting, HR, recruitment, financial budgeting, analytical skills, customer service, talent development, delegations, supervising tasks, financial reporting
- Plan commercial displays to entice and appeal to customers
- Take photographs of displays or signage
- Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor
- Dress mannequins for displays
- Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion
Education
Bachelor of Science - Psychology
St Joseph's University
Long Island City, NY01.2024
Associate - Psychology
Westchester Community College
Valhalla, NY01.2022
Bachelor of Arts - Fashion Design
LIM College
New York01.2022
Associate of Science - Fashion Merchandise
Westchester Community College
Valhalla, NY01.2020
Skills
- Project management
- Compliance monitoring
- Budget management
- Merchandising
- Problem solving
- Customer service
- Interpersonal communication
- Analytical skills
- Collaboration
- Administration
- Recruitment and interviewing
- Leadership
- Detail orientation
- Time management
- Sales forecasting
- Operations management
- Retail operations management
- Financial reporting
- Business development
- Strategic thinking
- Team leadership
- Employee performance evaluation
- Coaching and mentoring
- Financial management
- Employee scheduling
- Business acumen
- KPI analysis
- Retail inventory management
Activities
- Susan G. Komen Cure for Cancer walk
- Toys for Tots annual toy drive
- Foster/Charity Donations
- Future Business Leaders of America, FBLA attendee in high school
Timeline
Store Manager
Lenscrafters
02.2023 - Current
Pink Specialist
Victoria Secret
05.2018 - 02.2020
Store Manager
Famous Footwear
11.2015 - 01.2023
Bachelor of Science - Psychology
St Joseph's University
Associate - Psychology
Westchester Community College
Bachelor of Arts - Fashion Design
LIM College
Associate of Science - Fashion Merchandise
Westchester Community College