Tyianna Jackson
Eufaula
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Rightway
REMOTE
11.2024 - Current
- Processed prescription orders accurately and efficiently to ensure timely patient care.
- Assisted pharmacists in preparing medications and managing inventory levels effectively.
- Maintained compliance with pharmacy regulations and safety standards throughout daily operations.
- Collaborated with healthcare professionals to resolve medication-related inquiries and concerns.
- Educated patients on proper medication usage, potential side effects, and adherence strategies.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
Clinical Pharmacy Technician
Centene
Remote
10.2022 - 10.2024
- Reviewed and verified patient medication history to confirm eligibility and compliance with guidelines.
- Processed prior authorization requests efficiently to ensure timely medication access for patients.
- Maintained accurate documentation in pharmacy management systems for tracking authorizations and denials.
- Collaborated with healthcare providers to resolve discrepancies and facilitate approval of medications.
- Assisted in training new technicians on workflows and software systems, improving team performance and efficiency.
- Monitored changes in insurance policies to adapt prior authorization protocols accordingly, ensuring compliance with regulations.
- Educated patients about the prior authorization process, enhancing understanding and reducing confusion.
Senior Pharmacy Technician
Walgreens
Eufaula, AL
03.2018 - 12.2022
- Supervised daily pharmacy operations to ensure compliance with state and federal regulations.
- Trained and mentored junior pharmacy technicians on medication dispensing procedures.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Collaborated with healthcare providers to resolve medication-related issues efficiently.
- Streamlined workflow processes, enhancing efficiency in prescription fulfillment by reducing turnaround time.
- Led initiatives for improving patient consultation services, fostering better communication with customers.
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Streamlined pharmacy operations by implementing efficient inventory management processes.
- Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
Education
Associate of Science - Business Administration
George C Wallace Community College
Dothan, AL05.2019
Associate of Science - Business Administration And Management
George C Wallace Community College
Dothan, AL05.2019
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- Medication dispensing
- Team collaboration
- Pharmaceutical calculations
- Pharmacy and customer records management
- HIPAA
- Prescription verification
Certification
PTCB
Timeline
Certified Pharmacy Technician
Rightway
11.2024 - Current
Clinical Pharmacy Technician
Centene
10.2022 - 10.2024
Senior Pharmacy Technician
Walgreens
03.2018 - 12.2022
Associate of Science - Business Administration
George C Wallace Community College
Associate of Science - Business Administration And Management
George C Wallace Community College