Tyiesha Sylvain
Orlando
Summary
Dedicated customer service professional with a background in financial services, healthcare reception, and front-desk operations. Skilled in resolving customer concerns, managing transactions, assisting with bill payments and money transfers, and maintaining organized records. Bringing strong communication, attention to detail, and the ability to multitask in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Walmart
Mesa
08.2023 - 02.2024
- Processed customer refunds, returns, and exchanges accurately and professionally
- Assisted customers at the Money Center with bill payments, money orders, and international money transfers
- Handled cash transactions with a high level of accuracy and accountability
- Resolved customer concerns while maintaining a calm and professional demeanor
- Followed company policies and security procedures for financial transactions
- Provided clear explanations of services to customers with varying needs
Optical Assistant
National Vision Center
Mesa
01.2023 - 08.2023
- Answered high-volume phone calls and assisted patients with scheduling, insurance questions, and general inquiries
- Scheduled and confirmed appointments while maintaining accurate patient records
- Collected payments, verified insurance information, and processed billing
- Provided professional, empathetic customer service in a healthcare setting
- Maintained confidentiality of patient information (HIPAA compliance)
Receptionist
Nissan Motor Corporation
Matteson
04.2020 - 11.2022
- Greeted customers in person and handled incoming phone calls professionally
- Directed calls to appropriate departments and provided accurate information
- Assisted with customer inquiries, appointment scheduling, and basic administrative tasks
- Processed payments and maintained organized records
- Supported a fast-paced, customer-focused environment
Education
High School Diploma -
Rich Township
Richton Park, IL05-2022
Skills
- Cash handling
- Customer refunds
- Payment processing
- Security procedures
- Appointment scheduling
- Customer relationship management
Timeline
Customer Service Cashier
Walmart
08.2023 - 02.2024
Optical Assistant
National Vision Center
01.2023 - 08.2023
Receptionist
Nissan Motor Corporation
04.2020 - 11.2022
High School Diploma -
Rich Township