Tyisha Chandler
Woodbridge,Virginia
Summary
Dynamic and results-oriented professional with a proven track record at Penn Medicine, adept in HIPAA compliance (hard skill) and effective problem-solving (soft skill). Excelled in enhancing patient satisfaction and streamlining logistics, achieving 100% end-user satisfaction in supply chain management. I am proficient in microsoft office, budgeting, and time management. I am
reliable, resourceful, and committed to delivering high quality outcomes. I also demonstrate excellence in policy enforcement and patient confidentiality, contributing to significant operational improvements.
Overview
6
6
years of professional experience
Work History
Logistics Specialist
Seneca Holdings
11.2023 - Current
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Lead Patient Service Representative
Penn Medicine
07.2022 - 07.2023
- Managed front desk operations, maintaining organization and ensuring all necessary paperwork was completed prior to appointments.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used EPIC to schedule appointments.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
School Safety Officer
Philadelphia School District
02.2021 - 06.2022
- Enhanced school safety by conducting thorough building inspections and identifying potential hazards.
- Supported the development of emergency response procedures, ensuring staff and students were prepared for potential crises situations.
- Collaborated with administrators and teachers to develop comprehensive safety plans for various school events.
- Strengthened relationships between the school community and local law enforcement agencies through regular meetings and collaborative initiatives.
- Responded promptly to emergency situations, ensuring timely arrival of first responders and providing critical information about incident details.
- Maintained a secure campus through regular monitoring of security cameras, access control systems, and visitor management processes.
- Improved student behavior by implementing a positive reinforcement system and providing guidance on appropriate conduct.
Patient Service Representative
Penn Medicine
05.2019 - 06.2021
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used EPIC to schedule appointments.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Education
Associate of Science - Certified Medical Administrative Assistant
Bryan University Online
Tempe, AZ01-2023
Associate of Science - Certified Medical Assistant
Bryan University Online
Tempe, AZ01-2023
Skills
- HIPAA compliance
- De-escalation strategies
- Patient intake
- Logistics analysis
- Patient confidentiality
- Effective problem solving
- Office administration
- Payment collection
- Appointment scheduling
- Materials handling
- Policy enforcement
- Money handling
- Patient check-in
Timeline
Logistics Specialist
Seneca Holdings
11.2023 - Current
Lead Patient Service Representative
Penn Medicine
07.2022 - 07.2023
School Safety Officer
Philadelphia School District
02.2021 - 06.2022
Patient Service Representative
Penn Medicine
05.2019 - 06.2021
Associate of Science - Certified Medical Administrative Assistant
Bryan University Online
Associate of Science - Certified Medical Assistant
Bryan University Online
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