Tyisha Turner
Jamacia Plain,MA
Summary
Enthusiastic customer service representative and cook with in depth knowledge of sales, account management, and training Hardworking and enthusiastic trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Grill Cook/Supervisor
VCS Canteen (veterens Canteen Service)
03.2019 - 05.2023
- Prepare, grill, and plate variety of menu items including, burgers, sandwiches, chicken, fish, salads, desserts
- Checking that ingredients remain safe and fresh for consumption
- Preventing cross contamination
- Regulating grill temperatures
- Labeling items
- Supervised and coordinated activities of food preparation
- Assisted with preparation and serving of all meals to Veterans and their families
- Ensured that health and safety regulations are followed
- Maintaining cleanliness and replenishment of vending machines
- Ensure food is prepared to a accurate level
- Training and managing restaurant staff
- Answer customer complaints and feedback
- Ensure kitchen is properly working and equipment is used properly
- Maintained temperature logs
- Maintained reports of department waste
- Keep accurate records as directed by General Manager.
Personal Care Assistant
Personal Care Services
02.2015 - 03.2020
- Provide assistance with daily activities such as bathing, dressing, grooming, and toileting
- Prepare meals and snacks according to dietary requirements
- Assist with light housekeeping tasks such as laundry, vacuuming, and dusting
- Accompany clients to medical appointments and provide transportation, as needed
- Assist with medication reminders and administration
- Provide companionship and emotional support to clients
- Monitor client health and safety
- Provide assistance with physical therapy exercises and personal errands
- Participate in recreational activities with clients
- Provide hygienic care of hair and nails.
Customer Service/Sales
Home Depot
11.2016 - 03.2017
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions
- Created a new customer database
- Recruited and trained new sales representatives
Supervisor/Customer Service
Tinys Flowers
04.2011 - 06.2015
- Maintained up to date knowledge of store policies regarding payments, returns and exchanges
- Delegated and performed tasks relating to upkeep and organization
- Rearranged display shelves
- Cleaned the store and products
- Monitor store finances, draw up budgets, scheduling expenditures, analyzing discrepancies, and reconciling expenses with the budget
- Assist customers with finding specific items
- Correct inaccurate pricing
- Making sure every customer has their needs met
- Oversee staff members.
Account Coordinator/Customer Service
EF Education First
04.2006 - 02.2008
- Managed quality communication, customer support and product representation for each client
- Worked under strict deadlines and responded to service request
- Promptly responded to general inquiries from members, staff, and clients via email
- Created new accounts for each customer
- Processed payments and applications for new travelers.
Teacher’s Assistant
St. James Educational center
09.1991 - 08.1997
- Developed dynamic course plans to meet academic, intellectual and social needs of students
- Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials
- Created and enforced child-based hands-on curriculum to promote student interest and receptive learning
- Designed lesson plans with age-appropriate material
Education
College Prep -
Another Course to College High School
Boston, MA06.1995
Skills
- Customer service
- Computer literacy
- Time management
- Food service
- Organizational skills
- Conflict resolution
- Telephone skills
- Microsoft Word
- Microsoft Outlook
- Microsoft Powerpoint
- Microsoft Excel
- Inventory control
- Maintenance
Certification
Safe Serve Certified
Timeline
Grill Cook/Supervisor
VCS Canteen (veterens Canteen Service)
03.2019 - 05.2023
Customer Service/Sales
Home Depot
11.2016 - 03.2017
Personal Care Assistant
Personal Care Services
02.2015 - 03.2020
Supervisor/Customer Service
Tinys Flowers
04.2011 - 06.2015
Account Coordinator/Customer Service
EF Education First
04.2006 - 02.2008
Teacher’s Assistant
St. James Educational center
09.1991 - 08.1997
College Prep -
Another Course to College High School
Safe Serve Certified
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