Ty'Jah Johnson
Decatur
Summary
Front Desk Manager adept at leading front desk operations, showcasing proficiency in payment processing, invoice management, and scheduling assistance. With over three years of experience, including roles in customer service and sales, this professional excels in customer relations, sales monitoring, and training development. Demonstrates a keen ability to enhance customer satisfaction and streamline organizational processes through meticulous attention to detail and effective front desk operations.
Overview
2026
2026
years of professional experience
Work History
Customer Service / Sales Representative
Georgia Furniture Mart
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
- Conduct thorough audits of customer accounts to identify and resolve issues promptly, demonstrating strong analytical skills
- Consistently meet and exceed sales quotas through effective sales techniques and product knowledge
Front Desk Manager
Sonesta ES Suites
05.2021 - Current
- Oversee front desk operations, including payment processing, invoice management, and scheduling assistance
- Efficiently handle all orders, incoming calls, and billing inquiries, ensuring prompt and accurate service delivery
- Demonstrate strong organizational skills to streamline processes and enhance customer satisfaction
Assistant Manager (Retention Assistant Management)
AT&T Call Center
05.2021 - Current
- Strategically organize schedules, workflows, and shift coverage to meet business demands and customer needs
- Develop and implement comprehensive training programs for new hires, while supervising department managers and production personnel
- Spearhead internal employee retention initiatives by implementing incentive programs and rewards, leading to improved team morale and customer retention rates
Education
Bachelor of Science - Kinesiology
Georgia State University
Atlanta, GAHigh School Diploma or GED -
Skills
- Sales Monitoring
- Merchandising
- Product and Service Knowledge
- Training and Development
- Customer Relations
- Microsoft Office Expertise
- Front Desk Operations
Timeline
Front Desk Manager
Sonesta ES Suites
05.2021 - Current
Assistant Manager (Retention Assistant Management)
AT&T Call Center
05.2021 - Current
High School Diploma or GED -
Customer Service / Sales Representative
Georgia Furniture Mart
Bachelor of Science - Kinesiology
Georgia State University