TYJENAE COLE
Creative Experience & Event Programming
Bradley,IL
Summary
Creative, organized, and people-centered professional with 5+ years of experience in leadership, customer experience, operations, wellness education, and community engagement. Passionate about creating meaningful experiences through movement, creativity, self-expression, and connection. Successfully planned and coordinated engaging experiences that encouraged participation, connection, self-expression, and community while creating welcoming, inclusive, and safe spaces where people feel comfortable being themselves.
Overview
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Experience Curator & Event Host
SELF-EMPLOYED
03.2021 - Current
- Planned and successfully coordinated 10+ community and wellness events and experiences incorporating movement, music, mindfulness, self-expression, art, and social connection.
- Planned and hosted community-centered wellness events, including Yoga in the Park, R&B Yoga & Smoothies, R&B Yoga & Karaoke, and Yoga & Christmas Karaoke, creating engaging experiences that encourage participation and connection.
- Develop event themes, activities, and experiences designed to foster participation, creativity, self-expression, and community connection.
- Coordinate event concepts from planning through execution, managing timelines, communication, promotion, logistics, and participant experience.
- Communicate with participants and community members through live discussions, digital platforms, and social media while creating welcoming, inclusive, and safe spaces.
- Use social media and digital tools to promote events, share event details, engage audiences, and build community participation.
- Cultivate positive relationships with participants and community members while independently balancing creative development, event planning, promotion, facilitation, and execution.
Fulfillment Associate
TARGET
Bradley, IL
09.2022 - 03.2025
- Delivered accurate and efficient service while fulfilling high-volume in-store and online customer orders in a fast-paced environment.
- Resolved account questions, payment concerns, and order issues for guests, ensuring timely solutions that enhanced customer satisfaction.
- Followed established procedures while adapting effectively to changing priorities, customer needs, and operational demands.
- Managed multiple priorities and time-sensitive responsibilities with accuracy and organization, supporting smooth operational flow.
- Streamlined daily operations by collaborating with coworkers and departments to effectively address customer needs.
- Responded to customer concerns professionally and worked to identify appropriate solutions.
- Supported merchandising and style-related responsibilities, including organizing and maintaining fashion merchandise.
Department Lead
KROGER
Bourbonnais, IL
05.2020 - 08.2022
- Led and supported a team of fulfillment associates in a high-volume customer-service and operations environment.
- Trained team members on procedures and customer service expectations, contributing to improved operational performance.
- Coordinated daily priorities and supported team members in completing responsibilities accurately and efficiently, fostering a productive work environment.
- Handled escalated customer concerns using professionalism, patience, empathy, and sound judgment.
- Conducted weekly team meetings focused on communication, performance, productivity, and continuous improvement.
- Collaborated with store leadership and corporate teams to implement strategies that streamlined operations.
- Balanced leadership responsibilities with hands-on customer service and daily operational support.
- Maintained positive and organized team environment, ensuring compliance with company expectations and meeting deadlines.
Ecommerce Personal Shopper
KROGER
Bourbonnais, IL
10.2019 - 08.2022
- Fulfilled online customer orders accurately and efficiently, ensuring alignment with customer preferences.
- Managed time-sensitive orders, ensuring quality and customer service standards in a fast-paced environment.
- Resolved customer questions and concerns regarding products and purchases, enhancing overall satisfaction.
- Collaborated with customers and coworkers to resolve issues, enhancing overall shopping experiences.
- Adapted to changing priorities while following established procedures throughout each shift.
Education
200-Hour Yoga Teacher Training -
Black Prana Yoga & Pole Studio
02.2026 - 08.2026
General Education Coursework - Psychology
Kankakee Community College
Kankakee, IL 08.2018 - 06.2020
Skills
- Experience Curation
- Wellness & Movement Programming
- Event & Activity Coordination
- Event Logistics
- Program Planning
- Event Operations
- Social Media Promotion
- Digital Tools & Technology
- Project Coordination
- Scheduling & Organization
- Time Management
- Team Leadership & Training
- Participant & Customer Experience
- Community Engagement
- Effective Communication
- Conflict Resolution & Problem Solving
- Adaptability & Flexibility
- Attention to Detail
Additional Qualifications
Chicago Metropolitan Area, IL
Timeline
200-Hour Yoga Teacher Training -
Black Prana Yoga & Pole Studio
02.2026 - 08.2026
Fulfillment Associate
TARGET
09.2022 - 03.2025
Experience Curator & Event Host
SELF-EMPLOYED
03.2021 - Current
Department Lead
KROGER
05.2020 - 08.2022
Ecommerce Personal Shopper
KROGER
10.2019 - 08.2022
General Education Coursework - Psychology
Kankakee Community College
08.2018 - 06.2020