Ty’Jhna Williams
Indianapolis,IN
Summary
Retail professional with extensive experience in customer service, payment processing, and sales. Proven ability to communicate effectively and collaborate within teams to enhance organizational performance. Committed to continuous learning and adapting to new processes for improved efficiency.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Cashier/Cook
Speedway Gas Station
Indianapolis, Indiana
08.2025 - Current
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of the checkout area.
- Managed inventory by restocking shelves and supplies regularly.
- Handled cash management and balanced registers at shift end.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Prepared diverse menu items following standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Monitored inventory levels and assisted in ordering supplies as needed.
- Trained new kitchen staff on food preparation techniques and safety protocols.
- Implemented food safety practices to ensure compliance with health regulations.
Line Operator
Carrier
Indianapolis, Indiana
03.2024 - 02.2025
- Operated machinery to ensure smooth production flow.
- Maintained clean and organized work areas for safety compliance.
- Followed standard operating procedures to ensure product quality.
- Loaded and unloaded materials for production processes effectively.
- Diagnosed issues in equipment and performed necessary repairs.
- Operated packaging machinery to prepare products for distribution.
Cake Decorator
Wal-Mart Supercenter
Indianapolis, Indiana
04.2021 - 03.2024
- Decorated cakes with creative designs using various frosting techniques.
- Maintained inventory of baking supplies and requested orders as needed.
- Ensured compliance with food safety standards during cake preparation.
- Collaborated with team members to fulfill customer custom cake requests.
- Assisted customers in selecting cake designs and flavors for events.
- Trained new staff on decorating techniques and best practices.
- Created visually appealing displays to showcase decorated cakes in the bakery section.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Assisted customers with planning cake vision, including color, theme and size.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Troubleshot any issues that arose during the cake decorating process.
Cashier/Customer Service Representative
Wal-Mart Supercenter
Indianapolis, Indiana
05.2020 - 08.2021
- Processed customer transactions accurately and efficiently at a busy retail environment.
- Assisted customers with product inquiries and provided exceptional service support.
- Resolved customer complaints promptly to uphold store reputation and satisfaction.
- Trained new cashiers on policies, procedures, and best practices for customer service.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided product information and guided customers through purchasing decisions.
- Handled customer feedback and implemented suggestions for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
Shift Manager
Taco Bell
Indianapolis , IN
01.2019 - 05.2020
- Managed inventory levels and ordered supplies for daily operations.
- Supervised team members during shifts to ensure excellent service standards.
- Trained new employees on operational procedures and customer service techniques.
- Coordinated shift schedules to optimize staff coverage and efficiency.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Monitored food safety practices to comply with health regulations consistently.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Coached employees on interactions with customers to drive exceptional service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Sales Associate
Taco Bell
Indianapolis , IN
12.2017 - 05.2020
- Assisted customers with menu selections and special requests.
- Prepared food items following safety and quality standards.
- Restocked supplies and inventory as needed throughout shifts.
- Greeted customers and provided exceptional customer service.
- Handled cash and credit card payments accurately during peak hours.
Education
High School Diploma -
George Washington Community High School
Indianapolis, IN06-2019
Skills
- Cash management
- Inventory control
- Customer transactions
- Food safety compliance
- Cash register operation
- Customer service
- Supply restocking
- Quality assurance
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
- Employee training
- Fraud prevention awareness
- Customer assistance
Affiliations
Childcare/ tutoring volunteer, HUB - Indianapolis IN (2017-Present)
Certification
Adult and Pediatric First Aid/CPR/AED
Timeline
Cashier/Cook
Speedway Gas Station
08.2025 - Current
Line Operator
Carrier
03.2024 - 02.2025
Cake Decorator
Wal-Mart Supercenter
04.2021 - 03.2024
Cashier/Customer Service Representative
Wal-Mart Supercenter
05.2020 - 08.2021
Shift Manager
Taco Bell
01.2019 - 05.2020
Sales Associate
Taco Bell
12.2017 - 05.2020
High School Diploma -
George Washington Community High School