TYKEASHIA SULLIVAN
Simpsonville,SC
Summary
An articulate professional with superior attention to detail. Focused administrative professional with experience in banking & office environments. Excellent management abilities and dedicated to maintaining optimal customer satisfaction. Well versed in all administrative duties.
Overview
8
8
years of professional experience
Work History
Bank Teller
SouthState Bank
03.2023 - Current
- Answer customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Process customer transactions promptly, minimizing wait times.
- Build and strengthen customer relationships by leveraging excellent interpersonal and communication skills.
- Complete highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconcile cash drawer and resolved discrepancies.
- Educate customers on use of banking website and mobile apps.
- Maintain friendly and professional customer interactions.
- Disburse cash and checks accurately while maintaining security of cash drawers.
Real Estate Brokerage Office Manager/Admin Assist
The Property Bar LLC
11.2020 - 12.2022
- Coordinated with lawyers to finish real estate closings.
- Created, maintained and updated filing systems for paper and electronic documents along with tracking supplies.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated special projects and managed schedules for the brokerage firm.
- Worked flexible hours
- Paid attention to detail while completing assignments.
- Maintained efficient office operations by handling errands and administrative functions.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Sales Support Coordinator
Charter Communications
07.2018 - 10.2020
- Answer inbound calls from Charter customers to schedule orders
- Working with sales reps to enter their orders for customers
- Completing third party verification on phone orders and verifying accuracy of orders
- Update account information & resolve billing concerns for customers
- Work on different tasks throughout the day to help complete orders.
Banking Specialist
TD Bank
06.2016 - 05.2018
- Maintained & exceeded company’s established quality, compliance & customer service standards
- Displayed a positive, professional tone when speaking to customers
- Took ownership of customer concerns & resolved issues at first point of contact
- Aided cardholders with account questions, transactions, and promotion
- Used multiple computer screens and systems at a time to ensure customer received all correct information on accounts
- Sent and responded to emails daily
- Answered 70+ inbound calls daily.
Customer Service Specialist
Cross Country Home Services
08.2015 - 06.2016
- Answered inbound calls from customers, escalating calls to team lead when necessary
- Updated customer account information
- Maintained knowledge of client products and services
- Completed basic troubleshooting on the phone with customers
- Met daily call goals.
Education
Pendleton High School
Pendleton, SCSkills
- Administrative Duties
- Scheduling
- Product and Service Sales
- Pleasant and Personable
- Recordkeeping Compliance
- Sorting and Filing
- Customer Relations
- Project Management
- Office Management Software
- Organizational Skills
Timeline
Bank Teller
SouthState Bank
03.2023 - Current
Real Estate Brokerage Office Manager/Admin Assist
The Property Bar LLC
11.2020 - 12.2022
Sales Support Coordinator
Charter Communications
07.2018 - 10.2020
Banking Specialist
TD Bank
06.2016 - 05.2018
Customer Service Specialist
Cross Country Home Services
08.2015 - 06.2016
Pendleton High School
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