Tykeisha Ellebb
San Tan Valley,AZ
Summary
Detail-oriented Customer Service and Operations Professional with experience in high-volume environments. Expertise in communication, data entry, forms processing, and office technology. Proven ability to manage account maintenance, documentation, and issue resolution while delivering exceptional customer support.
Overview
12
12
years of professional experience
Work History
Support Specialist- (Seasonal)
DriveTime
San Tan Valley, AZ
01.2025 - 10.2025
- Facilitated communication among customers, business partners, and internal teams via email and internal systems to expedite issue resolution.
- Managed request workflows and maintained clear documentation to ensure organized service experience throughout the resolution process.
- Processed repair requests, uploaded documentation, and coordinated tow requests with business partners, customers, and internal departments to streamline service delivery.
- Performed job functions from a remote location to enhance flexibility.
Customer Service Representative/Operation Specialist
Wex Inc.
Pleasant Prairie, Wisconsin
10.2020 - 01.2024
- Assisted customers with FSA, HSA, and HRA accounts, including enrollment, contributions, account maintenance, and general account inquiries.
- Assisted WEX cardholders with account questions and payment support
- Investigated and resolved complex account issues, ensuring accuracy of customer records while following established procedures.
- Coordinated with internal teams to resolve escalated issues, maintain account accuracy, and achieve timely customer resolutions.
- Documented customer interactions in CRM and ticketing platforms
Customer Service Clerk
USPS
Oak Creek, WI
03.2016 - 09.2020
- Resolved delivery issues and addressed customer concerns, ensuring reliable service and enhancing customer experience.
- Handled inbound customer calls on package tracking, providing detailed updates that supported customer satisfaction.
- Answered questions about mailing and shipping services with clear, accurate, and helpful information.
- Maintained high customer service standards in daily interactions, fostering a positive environment for customers.
Member Services Specialist (Seasonal)
Go Health/GES
Chicago, IL
09.2013 - 03.2015
- Provided frontline support for Medicare inquiries, addressing eligibility, benefits, and coverage topics via phone.
- Resolved post-sale inquiries related to plans, benefits, and member ID cards, achieving high member satisfaction.
- Conducted onboarding processes that improved member experiences and facilitated smooth transitions for new members.
- Maintained precise documentation in compliance with HIPAA regulations to ensure data privacy and security.
Education
High School Graduate - Business
Kenwood Academy
Chicago, IllinoisSkills
- Customer Service
- Technical Support
- Issue Resolution
- Data Entry
- Account Management
- Health Insurance Knowledge
- Policy Understanding
- Communication
- Verbal communication
- Problem Solving
- Analytical Skills
- Attention to Detail
- Organizational Skills
- Time Management
- Efficient multitasking
- Teamwork
- Interpersonal Skills
- Adaptability
- Multitasking
- Organization
- Attention to detail
- Organization
- Attention to detail
Timeline
Support Specialist- (Seasonal)
DriveTime
01.2025 - 10.2025
Customer Service Representative/Operation Specialist
Wex Inc.
10.2020 - 01.2024
Customer Service Clerk
USPS
03.2016 - 09.2020
Member Services Specialist (Seasonal)
Go Health/GES
09.2013 - 03.2015
High School Graduate - Business
Kenwood Academy