IZABELLA MILLER
RIVERSIDE,US
Summary
Motivated and results-driven professional with extensive experience in sales and customer service. Skilled in building strong customer relationships, driving revenue growth, and delivering exceptional service in fast-paced environments. As a Lead Sales Agent, consistently exceeded targets through strategic planning and teamwork, while maintaining a focus on operational efficiency and attention to detail. Proven ability to adapt quickly, manage multiple tasks, and contribute to a positive team culture.
Overview
6
6
years of professional experience
Work History
Seasonal Support Specialist
Elfster
Remote
08.2024 - 12.2024
- Provide exceptional customer support by resolving user inquiries, troubleshooting issues, and assisting with platform navigation
- Manage and prioritize support tickets using CRM tools while maintaining professionalism and empathy to foster positive customer relationships
- Collaborate with internal teams to address feedback, enhance platform features, and improve support processes
- Develop and update knowledge base articles and FAQs to empower users with self-service options
- Consistently meet or exceed key performance indicators, contributing to improved customer satisfaction and streamlined service operations
Senior Sales Agent and Leasing Agent
The Connor Group Real Estate Investment Firm
Dayton
11.2020 - 08.2022
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service
- Managed resident billing, handled high-volume calls, and executed sales strategies, resulting in increased ROI and successful property refinances.
- Prepared and analyzed daily, weekly, and monthly data reports to impact business trends and improve overall property value.
- Implemented creative approaches to enhance customer satisfaction, leading to improved Google ratings and expanded customer base.
- Coordinated with vendors, negotiated contracts with new clients, and fostered strong relationships with prospective clients.
- Managed resident ledgers, accounts, and vendor relationships while promptly responding to customer inquiries and feedback.
- Drove property ROI through strategic sales, customer service excellence, and data-driven decision-making.
Server
The Point Tlaquepaque
Cambridge, OH
01.2019 - 09.2020
- Multitasking
- Met the needs of customers
- Mentored new members
- Recorded sales
- Greeted and accommodated guests, building positive experience from first interaction
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Demonstrated ability to interact with customers in a friendly and professional manner
- Used focus and memorization skills to keep track of tables and remember orders
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
Education
Associate of Science - Business Administration And Management
Sinclair College
Centerville, OH05-2026
DIPLOMA -
John Glenn High School
New Concord, Ohio05.2019
Skills
- Customer Service
- Organization
- Communication
- Sales
- Detail Oriented
- Ability to Manage Projects
- Accounting
- Microsoft Office
- CRM
- Social Media
- Time Management
- Data Entry
- Networking
- Lead Generation
- Active Listening
- Sales Analytics
- Problem Solving
- Customer Retention
- Adaptability
- Upselling
- Billing
Phone - Number
(740) 630-8407
Accomplishments
- Recognized for Increasing the Net Operating Income for Hunter's Chase, 2021, Successful 7 Million Dollar Refinance for Hunter's Chase, 2021 and Dovetree Properties, 2022
Timeline
Seasonal Support Specialist
Elfster
08.2024 - 12.2024
Senior Sales Agent and Leasing Agent
The Connor Group Real Estate Investment Firm
11.2020 - 08.2022
Server
The Point Tlaquepaque
01.2019 - 09.2020
Associate of Science - Business Administration And Management
Sinclair College
DIPLOMA -
John Glenn High School
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