Tykelia Thomas
Irmo,SC
Summary
I am confident that my skills and experience make me an ideal candidate for a challenging full-time position within your establishment. I am a detail-oriented and career-driven person with excellent analytical, interpersonal, and communication skills, and I thrive in dynamic environments. I would welcome the opportunity to discuss how I can contribute to the success of your growing company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Youth Development Specialist
Abraxas Youth & Family Services
Columbia, SC
02.2025 - Current
- Follows standard operating procedures, program policy and procedures, and client interventions processes.
- Interacts with and supervises clients during daily activities in a manner that ensures their safety and security.
- Provides effective facility security including conducting headcounts, room checks, and observing client movement.
- Observes client behavior and intervenes appropriately.
- Demonstrates appropriate use of client intervention skills and Safe Crisis Management (SCM) techniques; monitors client interventions and provides guidance to other employees as necessary.
- Facilitates and documents various groups or meetings; monitors the documentation process to ensure all services are documented as necessary each shift.
- Supports and promotes the Sanctuary Model and its Commitments.
- Covering additional shifts that may need assistance or an additional person.
Allied Universal Security Officer
SCDJJ
Columbia, SC
11.2023 - Current
- The responsibility of this role includes popping doors for JCO's to move safe and swiftly throughout the facility.
- Monitoring cameras to maintain safety of youth and JCO's, notating movement of youth, conducting formal headcount of youth and radio security checks to JCO's every 15 minutes to uphold order and safety.
Administrative Assistant/Sales
Dan-Loc Group
Troy, OH
02.2021 - 11.2023
- This role my responsibilities were but not limited too…. Answering Phones, Filing paperwork, Answering sales calls/ emails and administering sales quotes.
- Data entry also handling the shipping logs placing orders in the system and closing them out.
- Printing shipping paperwork and placing them on packages to be shipped.
- Contacting companies to coordinate pick ups and or payments.
Assistant Manager
HERTZ
Vandalia, OH
04.2022 - 04.2023
- Responsible for daily operations, fleet availability, and revenue generation for his or her assigned function.
- Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes.
- Resolves customer issues, ensuring a positive customer experience.
- Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS).
- Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW).
- Actively engages in effective communication plans focused on building employee engagement in order to achieve business results.
- Conducts performance evaluations that are timely and constructive, where applicable.
Caregiver
StoryPoint
Troy, OH
05.2021 - 04.2022
- At this senior community my responsibilities are but not limited to med reminders, escort to and from meals, wellness checks, bathroom assistance, taking meal orders, companionship and shower assistance etc.
Sales Associate
Conduent
Orlando, FL
06.2019 - 04.2021
- This remote customer sales position allows me to speak with customers.
- I build report and assist them in finding a product that meets all their expressed needs.
- I except payments and also send order links for future payments.
Unarmed Security Officer
United security
Orlando, FL
09.2018 - 03.2020
- Checked patrons bags made sure unauthorized areas remained clear.
- Stood watch at doors, secure perimeter.
- Most of my job assignments were for concerts, apartment complexes, the convention center and the library.
Dependent Verification
Randstad
Orlando, FL
11.2018 - 04.2019
- In this customer driven role my responsibility is to assist participants in getting through verification process for their dependents such as what documents are needed how to submit etc.
- I was also responsible to assist participants who missed their set deadline to appeal the decision to drop dependent.
Retention Specialist
Spectrum
Columbia, SC
04.2016 - 11.2017
- I would handle calls from customers concerning bill increase address changes, transfer service, etc.
- To ensure I satisfy customer needs as well as retained customer.
- All while saving and re-selling the value of our products and services by properly aligning their features, benefits and price with the needs of the customers.
Online Customer Support
Aerotek / Wells Fargo
Columbia, SC
01.2014 - 04.2016
- In this customer centric role, I handle inbound technical calls from existing customers.
- I use my exceptional savvy navigational skills to investigate and track down technical issues pertaining to customer mobile banking.
- I also diffuse irate customer situation by utilizing strong listening skills and probing techniques.
- Identify reason(s) for problem(s) and overcome objections in an effort to satisfy the customer.
Education
High School Diploma -
Cornerstone Christian Academy
Augusta, GASkills
- Clerical experience
- Inventory
- Software troubleshooting
- Technical Support
- Hospitality
- Negotiation
- Network Support
- Help Desk
- Time Management
- Data entry
- Payroll
- Project coordination
- Sales
- Driving
- Accounts receivable
- Typing
- Desktop Support
- Leadership
- Customer service
- Sales Experience
- LAN
- Outlook
- Supervising experience
- Financial services
- Microsoft Office
- Recruiting
- Remote Access Software
- Food Production
- Sage
- Construction
- Medical records
- Banking
- ISO 13485
- Caregiving
- Customer relationship management
- Microsoft Windows
- Microsoft Excel
- Upselling
- Excel
- Medical Terminology
- Microsoft word
- Medical Billing
- Microsoft Access
- Restaurant experience
- Receptionist
- Wealth management
- Telemarketing
- HIPAA
- Troubleshooting
- Word
Certification
- Driver's License
- CPR Certification, 12/01/25
- Guard Card, 11/01/24
- Certified Recovery Specialist
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Youth Development Specialist
Abraxas Youth & Family Services
02.2025 - Current
Allied Universal Security Officer
SCDJJ
11.2023 - Current
Assistant Manager
HERTZ
04.2022 - 04.2023
Caregiver
StoryPoint
05.2021 - 04.2022
Administrative Assistant/Sales
Dan-Loc Group
02.2021 - 11.2023
Sales Associate
Conduent
06.2019 - 04.2021
Dependent Verification
Randstad
11.2018 - 04.2019
Unarmed Security Officer
United security
09.2018 - 03.2020
Retention Specialist
Spectrum
04.2016 - 11.2017
Online Customer Support
Aerotek / Wells Fargo
01.2014 - 04.2016
High School Diploma -
Cornerstone Christian Academy