Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteOn-SiteHybridLocation: Brooklyn, NY, USBrooklyn, NY
Open to relocation: Yes
Open To Work
Krystle Walker
Brooklyn,NY
Work Preference
Summary
Outgoing and dedicated professional with 8 years of experience in customer service and data entry. Proven ability to succeed in diverse environments while maintaining high levels of customer satisfaction. Strong organizational skills and attention to detail enhance efficiency and accuracy in data management. Committed to continuous improvement and achieving results in fast-paced settings.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Youth Development Specialist
Administration for Children's Services
Brooklyn , Ny
03.2024 - Current
- Developed and implemented youth engagement programs enhancing community participation.
- Coordinated workshops and activities fostering personal growth and leadership skills among youth.
- Provided mentorship to at-risk youth, promoting positive decision-making and resilience.
- Assessed individual needs of participants, tailoring resources to support developmental goals.
Paraprofessional
NYC Department of Education (NYCDOE)
Brooklyn, NY
11.2021 - 03.2024
- Assist teachers with daily student routine
- Classroom support
- Parent outreach
- Attendance coordination
- Special Education assistance with students
- Data Entry
- Schedule/Manage daily meetings
- Microsoft word
- Excel
- Outlook
Customer Service Representative
S.O.S Maintenance Inc
Queens , Ny
09.2021 - 11.2021
- Customer service and sales
- Effective communication skills
- Knowledge Retention
- Ability to work as a team player
- Answer all incoming calls from vendors/ Clients
- Make outbound calls to vendors / Clients
- Administrative duties including Answering phones, processing invoices, sending and responding to emails
- Assisting in daily office needs
- Dispatching jobs to potential vendors
- Creating and sending work orders
- Web Updates
- Strong oral and communication skills
- Finalize Work orders
- Input work orders using Microsoft office
- Microsoft work
- Utilized CRM system
- Assisted customers with a warm and professional attitude
- Processed orders
- Assisted customers with questions
- Interacted with customers through live chat
- Handled emails, inbound calls, and outbound calls
- Managed customer accounts
- Performed data entry for orders
Call Center Supervisor
Childrens Community Services
Jamaica , Ny
08.2016 - 11.2020
- Answer all inbound calls from staff, HRA,DHS, and other agencies.
- Administrative Duties including but not limited to Answering phones, responding to emails, printing documents, sending and processing invoices, and assisting in daily office needs.
- Act as a liaison between CCS and external contacts such as DHS, HRA and others.
- Receive , sort and batch mail for pick up and delivery.
- Gather incident details from onsite staff.
- Troubleshoot and fact find to ensure all relevant incident details are received.
- Compile comprehensive, detailed incident reports from onsite staff.
- Immediately notify PD/APD or Director of Program Operations of Priority ! incidents and provide relevant incidents are documented on the appropriate templates.
- Disperse reports to all appropriate parties in timely manner.
- Register complaints and distribute to appropriate parties.
- Confirm Ra coverage at all sites per shift, assist with finding coverage where needed.
- Finalize attendance roster and distribute to all appropriate parties.
- Finalize NSR in CARES according to DHS prescribed time frame.
- Ensure all unit vacancies are logged and reconciled.
- Ensure all DHS notices ( 4002, PATH appointments,etc. ) are distributed and served in timely manner.
- Ensure all clients arrivals/placements are "arrived" in cares.
- Ensure all VDP's are logged assigned in CARES for all new arrivals.
- Coordinate internal and external transfers with onsite staff.
- Arrange internal transportation and supply deliveries with MVO's during evenings and weekends.
- Successfully completed 2 hour Mandated Reporter training course.
- Strong Oral communication skills and writing competency.
Call center representative
Executive Transportation Group
Brooklyn, NY
03.2013 - 09.2014
- Responsibilities
- Answer incoming calls in a call center setting and input data into a PC using the aleph system to reserve transportation for passengers , I make outbound calls when needed to confirm trips with passengers and drivers using customer skills working efficiently to make sure passengers are satisfied I type 35 wpm and enjoy making the passengers happy.
- Skills Used
- Customer service, data entry
Call center Representative
First transit
Brooklyn, NY
03.2010 - 12.2012
- Answered all incoming calls daily while providing customer service and input customers information into the adept system to reserve vehicles for the passengers
Bridge and tunnel officer
MTA bridges and tunnels
New York , Ny
01.2009 - 01.2010
- Worked daily in the tollbooth and focused my efforts on accurately and quickly completing each customers transaction
- Made revenue pick up and deposits,cash handling
- Provided extensive customer service to all customers
- Completed all transactions using a Vehicle Registration Panel
- Dressed in complete uniform
Reservationist
Dial 7 car and limo inc.
Long Island city , Ny
01.2004 - 02.2007
- Handled inbound and outbound calls
- Meet customer expectations with professional efficient service
- Schedule Transportation
- Perform customer service
- Provided tour info to potential customers
Education
High school equivalency diploma - A+ Computer repair
Xincon technology school
New York, NY01.2002
Skills
Reception duties and front desk management
Customer service excellence
Call center expertise
Clerical support capabilities
Time management techniques
Phone etiquette mastery
Microsoft Office applications knowledge
Medical office experience and administration
Technical support skills
oOperating systems familiarity
oQuality assurance processes
oSupervisory roles experience
oSearch engine navigation
oComputer literacy
Personal Information
- Title: I am a outgoing and dedicated with an ambition to succeed in any given environment
- Driving License: NYS Driver License
- Work Permit: Authorized to work in the US for any employer
Certification
Drivers license, July 2004 to July 2026, NYS Driver License, Air Brake Endorsement, CDL B
Timeline
Youth Development Specialist
Administration for Children's Services
03.2024 - Current
Paraprofessional
NYC Department of Education (NYCDOE)
11.2021 - 03.2024
Customer Service Representative
S.O.S Maintenance Inc
09.2021 - 11.2021
Call Center Supervisor
Childrens Community Services
08.2016 - 11.2020
Call center representative
Executive Transportation Group
03.2013 - 09.2014
Call center Representative
First transit
03.2010 - 12.2012
Bridge and tunnel officer
MTA bridges and tunnels
01.2009 - 01.2010
Reservationist
Dial 7 car and limo inc.
01.2004 - 02.2007
High school equivalency diploma - A+ Computer repair
Xincon technology school