Summary
Overview
Work History
Education
Skills
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Tykendal Bradshaw

Tykendal Bradshaw

Douglas,GA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

7
7
years of professional experience

Work History

Technical Support Representative

Teleperformance USA
Douglas, GA
06.2022 - Current
  • Diagnose system errors and implement solutions to resolve them.
  • Assist customers with installation of new hardware and software applications.
  • Provide technical assistance to customers through phone and email.
  • Monitor customer feedback to ensure high levels of satisfaction.

Correctional Officer

Coffee Correctional Facility
Nicholls, GA
01.2022 - 04.2024
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.

Warehouse Worker

Fivestar Food
Douglas, GA
10.2020 - 02.2022
  • Operated scanners, computers, and other equipment to track orders.
  • Performed cycle counts to maintain accurate inventory records.
  • Assembled orders according to customer requests.
  • Ensured safety protocols were followed at all times while operating machinery.

Appointment Scheduler

Billy Merritt Marketing
Douglas, GA
03.2017 - 11.2020
  • Worked collaboratively with other team members to meet departmental goals.
  • Assisted in scheduling, rescheduling, and canceling appointments for customers.
  • Resolved customer complaints in a professional manner.
  • Adhered to organizational policies and procedures related to appointment scheduling.

Education

High School Diploma -

Coffee High School
Douglas, GA
05-2012

Skills

  • Customer Service
  • Technical Support
  • Hardware diagnostics
  • Technical Troubleshooting
  • Issue Troubleshooting
  • Appointment Scheduling
  • Training abilities
  • Adaptability
  • Error Detection
  • Multitasking
  • Tracking and Documentation
  • Creative Issue Resolution
  • Customer Communication and Empathy
  • Team Collaboration
  • Highly Professional
  • Problem-solving aptitude
  • Attention to Detail
  • Goal Setting
  • Problem-Solving
  • Friendly and Patient
  • Task Prioritization

Quote

It is never too late to be what you might have been.
George Eliot

Work Availability

monday
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sunday
morning
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Tykendal Bradshaw