Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tykesa Dixon

Summerville,SC

Summary

Passionate and Empathetic professional with years of experience in providing excellent customer care, scheduling appointments, performing clerical duties, managing insurance, billing, supporting medical procedures while maintaining patient safety and confidentiality compliance.

Overview

19
19
years of professional experience

Work History

Registrar

Parallon Enterprises
Trident Medical Center
09.2024 - 01.2025

ER registrar assist patients in registration

CUSTOMER SERVICE RESOLUTIONIST

MUSC
CHARLESTON, SC
01.2022 - 01.2024
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

HPA Document Assistant

MUSC
Charleston, SC
01.2021 - 01.2022
  • Reduced errors in legal paperwork by meticulously reviewing contracts, agreements, and other official documents prior to submission.
  • Supported legal department by researching, gathering, and compiling necessary information for case preparation.
  • Ensured accuracy and consistency in company documents by thoroughly proofreading and editing materials before distribution.
  • Helped maintain a well-organized and easily navigable digital filing system; ensured timely archiving of outdated documents and materials.

Night Auditor/ Front Desk Agent

Embassy Suites
Charleston, SC
01.2006 - 06.2012
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.

Patient Access Rep

MUSC
Charleston, SC
01.2009 - 01.2012
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

Education

High School -

North Charleston High
05.2009

Medical billing and coding

Patch Career Institute
06.2025

Certification - Medical Administrative Assistant

Palmetto School of Career and Development
04.2021

Skills

  • Customer Service & relations
  • Telephone Reception
  • Word processing & typing
  • Computer Operations
  • Filing & Data Archiving
  • Office Equipment Operations
  • General Accounting
  • Highest level of productivity
  • Answering and transferring multiple phone lines
  • EPIC Experience

Timeline

Registrar

Parallon Enterprises
09.2024 - 01.2025

CUSTOMER SERVICE RESOLUTIONIST

MUSC
01.2022 - 01.2024

HPA Document Assistant

MUSC
01.2021 - 01.2022

Patient Access Rep

MUSC
01.2009 - 01.2012

Night Auditor/ Front Desk Agent

Embassy Suites
01.2006 - 06.2012

Medical billing and coding

Patch Career Institute

Certification - Medical Administrative Assistant

Palmetto School of Career and Development

High School -

North Charleston High
Tykesa Dixon