Tykeya Hughes
Kansas City,Missouri
Summary
Elevating customer experiences and operations. My background includes enhancing client satisfaction, improving service speed without compromising quality, and leading team training in merchandising best practices. Demonstrated reliability and strong communication abilities underscore my commitment to excellence in customer service and team collaboration. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Nail Technician
The Nail Box
07.2018 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized maintain hygiene and safety protocols.
- Communicated effectively with management concerning important customer issues.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Cocktail Bartender
The Lounge
10.2016 - 02.2018
- Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
- Elevated guest experience with personalized cocktail recommendations based on their preferences.
- Enhanced bar efficiency by maintaining a clean, organized, and well-stocked workspace.
- Contributed to an inviting atmosphere by engaging with patrons in conversation while expertly mixing their desired beverages.
Merchandiser
Coca-Cola
06.2015 - 08.2017
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
Cashier/Customer Service Cashier
Hyvee
09.2011 - 06.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Hogan Preparatory Academy
Kansas City, MO05.2014
Skills
- Customer Service
- Time Management
- Problem-solving skills
- Sanitation Procedures
- Team Collaboration
- Strong multitasking
- Highly reliable
- Patience and Tolerance
- Outgoing Personality
- Payment Processing
- Cash Register Operation
- Memory retention
Timeline
Nail Technician
The Nail Box
07.2018 - Current
Cocktail Bartender
The Lounge
10.2016 - 02.2018
Merchandiser
Coca-Cola
06.2015 - 08.2017
Cashier/Customer Service Cashier
Hyvee
09.2011 - 06.2015
High School Diploma -
Hogan Preparatory Academy
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