TYKEYONNA HAYNES
Pensacola,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Member Service Representative III
Navy Federal Credit Union
Pensacola, FL
04.2021 - Current
- Monitors adherence to organizational policies and procedures, maintaining exceptional accuracy and efficiency in the processing of orders, forms, and applications.
- Advises members on product and service offerings, enhancing overall customer understanding and satisfaction levels.
- Provides expert recommendations and strategic guidance to elevate team performance.
- Oversees account activity monitoring and identified suspicious transactions.
- Utilizes various computer applications to deliver swift and precise responses to customer inquiries and account requests across multiple communication platforms.
- Assist members in navigating digital banking platforms, enhancing user experience and engagement.
Member Service Representative
Aerotek - Contractor for Navy Federal Credit Union
09.2020 - 04.2021
- Managed a high volume of inbound calls, ensuring efficient resolution of member inquiries and consistent delivery of high-quality service.
- Ensured account transaction execution with a focus on accuracy, ensuring strict adherence to confidentiality and integrity standards in member interactions.
- Resolved member concerns and discrepancies to uphold organizational standards, ensuring customer satisfaction and account accuracy.
- Maintained compliance with financial products and services to ensure customer knowledge and engagement in accordance with regulatory standards.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
Education
High School Diploma - undefined
Booker T. Washington High School
Pensacola, FL01.2018
Skills
- Time management proficiency
- Clear verbal communication skills
- Timely conflict management
- Consistently trustworthy
- Flexible problem-solving
- Customer service expertise
Timeline
Member Service Representative III
Navy Federal Credit Union
04.2021 - Current
Member Service Representative
Aerotek - Contractor for Navy Federal Credit Union
09.2020 - 04.2021
High School Diploma - undefined
Booker T. Washington High School