Tykeysha Campbell
Port Wentworth,GA
Summary
Resident Services Manager with 8+ years understanding of resident services and property management. Skilled in coordinating programs, managing community relations, and addressing residents' queries or concerns. Demonstrated ability to maintain high levels of satisfaction among residents while ensuring compliance with property rules and regulations. Notable impact on improving resident retention rates through active engagement strategies and exceptional service delivery.
Overview
11
11
years of professional experience
Work History
Resident Services Manager
Mercy Housing
Savannah, GA
06.2018 - Current
- Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way. Maintain all reporting requirements set by funding and/or government agencies.
- Evaluate outcomes of programs and services delivered on a regular basis as required.
- Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
- Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.
- Track program participation and outcomes; maintain accurate data and ensure compliance with funding requirements.
- Build strong partnerships with schools, teachers, counselors, and community organizations to support resident youth.
- Engage parents and caregivers; create opportunities to address concerns and strengthen family involvement.
- Conduct resident needs assessments and connect individuals and families to community resources and services.
- Develop on-site partnerships to expand services and enhance community engagement.
Intake Clerk
Georgia Regional Hospital
Savannah, GA
04/16/16 - 02.2018
- Updated patient information on computer system to maintain billing accuracy.
- Processed paperwork, obtained billing forms and secured confidential information.
- Coordinated schedules and appointments, sending out reminders regarding appointment dates.
- Answered and logged incoming inquiries via phone, fax and email.
- Corresponded with hospitals and medical offices regarding incoming home health referrals.
Program Coordinator
Coastal Harbor Health System
Savannah, GA
02.2015 - 04.2016
- Scheduled and developed program activities in accordance with program needs.
- Conducted research and planning necessary to assist with program evaluation, assessment, and annual reports.
- Partnered with program management on recommendations, process improvements and corrective action plans.
- Prepared periodic reports, financial statements and records on program activities, progress and status for management.
- Collected key program data and analysis to support continuous improvement.
Education
Master of Science - Psychology
Saint Leo University
Saint Leo, FL06.2023
Bachelor of Science - Criminalistics And Criminal Science
Saint Leo University
Saint Leo, FL06.2020
Associate of Science - Criminal Justice
Saint Leo University
Saint Leo, FL06.2018
Skills
- Program coordinator
- Crisis Intervention
- Grants programs
- Data analysis
- Social Services
- Conflict Resolution
- Case Management
Timeline
Resident Services Manager
Mercy Housing
06.2018 - Current
Program Coordinator
Coastal Harbor Health System
02.2015 - 04.2016
Intake Clerk
Georgia Regional Hospital
04/16/16 - 02.2018
Master of Science - Psychology
Saint Leo University
Bachelor of Science - Criminalistics And Criminal Science
Saint Leo University
Associate of Science - Criminal Justice
Saint Leo University