Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tykia Williams

Scotland Neck,North Carolina

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Alorica
Humble, TX
11.2022 - 08.2024
  • Take calls from pharmacies and assist with medication claims
  • I would provide assistance to pharmacist and pharmacy technicians on how to resolve rejected claims so members could get their medications

Cashier

McDonalds
Rocky Mount, NC
08.2021 - 05.2022
  • Handled payments and provided customers with their order

Cashier

Hardees
Tarboro, NC
01.2020 - 08.2021
  • Handled payments and provided customers with their order

Education

High School Diploma -

Southeast Collegiate Prep Academy
Halifax, NC
05.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Payment Processing
  • Live chat support

Timeline

Customer Service Representative

Alorica
11.2022 - 08.2024

Cashier

McDonalds
08.2021 - 05.2022

Cashier

Hardees
01.2020 - 08.2021

High School Diploma -

Southeast Collegiate Prep Academy
Tykia Williams