Ty'Kiera Stallings
Preston,GA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Dollar General
02.2026 - Current
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Employment Service Specialist
DFCS
03.2025 - 12.2025
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Oversaw career and job fairs to connect clients with area employers.
- Assisted clients in exploring and selecting career paths.
- Provided resources to support clients in achieving career goals.
Economic Support Specialist
DFCS
10.2021 - 03.2025
- Collected and analyzed personal and financial information to make appropriate determinations.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Kept case files updated, accurate and aligned with requirements.
- Determined correct services and program resources for individual needs.
Administrative Support II
DCSS
07.2021 - 09.2021
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked effectively in fast-paced environments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Order Filler
Walmart Distrubtion
05.2021 - 07.2021
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Followed safety protocols to minimize workplace accidents.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
Fraud Specialist
Global Payments
02.2021 - 05.2021
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Evaluated customer data to identify and prevent fraudulent activities.
Medical Collections Representative
First Credit Services
01.2021 - 02.2021
- Processed online and paper appeal submissions and refund requests.
- Assisted in reconciling deposit and patient collections.
- Corrected, completed and processed claims for multiple payer codes.
- Processed billing calls and answered questions from patients and third-party carriers.
Customer Care Service Representative
Anthem
10.2020 - 01.2021
- Maintained customer records by updating account information.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Navigated multiple computer systems and applications to find information.
Newborn Hearing Screener
MEDNAX
07.2020 - 10.2020
- Took ear impressions and molds, ordered instruments, and fitted devices, making adjustments for comfort and optimal functionality.
- Measured hearing acuity and identified type and degree of hearing loss for patients by performing pure tone audiometry, speech audiometry and immittance audiometry testing.
- Counseled patients to discuss hearing loss concerns and candidacy for personal amplification devices, hearing aids, and amplifiers.
- Used medical computer-based patient record system to input daily statistics and place orders.
Credit Specialist
TSYS
09.2015 - 06.2020
- Monitored appropriateness of credit limits on customers, making changes to realign operations with policies and targets.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
Cashier Assistant
Zaxbys
01.2013 - 07.2013
- Cleaned and sanitized cashier workstation and scanning area.
- Worked with other associates to support cashiers and management needs.
- Removed trash, swept, and mopped floors for professional appearance.
- Trained new cashier team members in customer service and money handling processes.
Education
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL10-2019
Skills
- Stock management
- Customer service and engagement
- Microsoft Office Suite
- Program administration
- Mentoring and coaching
- Customer service
- Team building and leadership
- Goals and performance
- Verbal and written communication
- Employee scheduling
- Systems and software expertise
- Order management
- Team management
Timeline
Assistant Store Manager
Dollar General
02.2026 - Current
Employment Service Specialist
DFCS
03.2025 - 12.2025
Economic Support Specialist
DFCS
10.2021 - 03.2025
Administrative Support II
DCSS
07.2021 - 09.2021
Order Filler
Walmart Distrubtion
05.2021 - 07.2021
Fraud Specialist
Global Payments
02.2021 - 05.2021
Medical Collections Representative
First Credit Services
01.2021 - 02.2021
Customer Care Service Representative
Anthem
10.2020 - 01.2021
Newborn Hearing Screener
MEDNAX
07.2020 - 10.2020
Credit Specialist
TSYS
09.2015 - 06.2020
Cashier Assistant
Zaxbys
01.2013 - 07.2013
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy