Ty'Koiya Phillips

• Processed consults, referrals, and follow-up appointments for VA patients, facilitating seamless care coordination.
• Verified patient eligibility and appointment details in medical records.
• Checked veterans in for visits and updated demographic information.
• Answered calls and directed veterans to clinic services, ensuring timely access to care.
• Supported veterans and staff with front desk service and communication, enhancing patient experience and satisfaction.
• Answered calls from patients and healthcare providers and responded to inquiries professionally.
• Entered physician orders into computerized order entry system accurately.
• Assisted with scheduling patient appointments and follow-up visits.

Managed inventory levels and coordinated ordering and stock replenishment to maintain product availability.

Ensured merchandise quality and organized items in optimal floor locations for customer accessibility.

Updated pricing and signage to complete product displays and inform customers.

Enhanced store appearance by cleaning shelves, updating signage, and reporting damaged fixtures for timely repairs.

Removed damaged, out-of-code, discontinued items from displays.

Rearranged fixtures to maximize floor space based on business needs and customer traffic patterns.

Maximized floor space utilization by rearranging fixtures according to changing

business needs and customer traffic patterns.

Organized shelves, bins, and racks at 1 location by following established planograms.

Arranged consistent shelves, bins, and racks at 1 locations by following

established planograms.

Supported office efficiency by managing schedules, organizing files, and keeping workspace clean.

Facilitated smooth operations by managing incoming mail, phone calls, and responding to visitor inquiries.

Managed incoming and outgoing correspondence, delivering information promptly and accurately.

Handled visitor inquiries by providing accurate information and assistance.

Answered and managed 30-40 incoming and outgoing calls while documenting accurate messages for office staff.

Improved document processing through accurate data entry and timely filing.

Organized and stocked office supplies, placing orders to prevent shortages.

Handled confidential information carefully while completing administrative tasks.

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Managed incoming and outgoing correspondence, ensuring prompt and accurate

delivery of information.

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Answered and managed 30-40 incoming and outgoing calls while recording

accurate messages for distribution to office staff.

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Kept office supplies well organized and sufficiently stocked, placing orders

Promptly replenish materials before depleted.

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