Tyla Casteel
Texarkana,AR
Summary
Communicative Counter Manager prepared to take the next step with a new team. Recognized for impeccable people skills and willingness to teach and learn. Friendly and organized with outstanding strengths in time management, visual presentation and team building.
Overview
8
8
years of professional experience
Work History
Counter Manager
Dillards Department Store
Texarkana, TX
04.2020 - Current
- Provided customer service by answering questions, providing recommendations and addressing complaints.
- Attracted new clients through brand promotion and sales marketing practices.
- Maintained records related to sales and placed special orders for desired items.
- Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
- Described merchandise and explained use, operation and care of merchandise to customers.
- Oversaw hiring, training and dismissal of company staff members.
- Built staff teams, directed team leadership and monitored team processes and performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Proposed or approved modifications to project plans.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Lead Makeup Artist
MAC Cosmetics
Texarkana, TX
04.2020 - Current
- Provided makeup services for weddings, proms and other special events.
- Applied makeup to clientele to cover imperfections and create new looks.
- Collaborated with other makeup artists to achieve team and counter goals.
- Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
- Handled appointment booking, canceling and rescheduling.
- Promoted sales events and product launches to customers.
- Created brand awareness through sharing and demonstration of product knowledge.
- Maintained counter hygiene standards with sanitized display units, tools and testers.
- Cleaned display units, tools and testers throughout day to reduce spread of harmful germs or bacteria.
- Maintained inventory levels by stocking, rotating and replenishing units.
- Trained and mentored new makeup artists.
- Used sales tactics and persuasion to meet goals.
- Reported product issues or inconsistencies to supervisor.
- Scheduled client appointments.
- Responded to customer inquiries by phone, email and in person.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Ordered, displayed and maintained supplies.
- Updated and maintained customer information records and beauty services provided.
- Operated cash registers to receive payments from patrons.
- Developed new styles and techniques.
Lead Teacher
First United Methodist Day School
Atlanta, TX
10.2016 - 08.2020
- Organized activities to promote physical, mental and social development of each child.
- Maintained secure and disciplined classroom to provide positive learning environment.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
- Involved parents in student learning to increase family interaction and student support.
- Evaluated and improved classroom environment to promote ultimate learning experiences.
- Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
- Arranged classrooms to facilitate optimal education for student groups.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Created various strategies to engage students and deliver enriching educational opportunities.
- Worked with teachers to design interactive lessons and increase student success.
- Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
- Researched books and supplemental materials to use with lesson plans.
- Communicated objectives for lessons, units and projects to students and parents.
- Mentored other educators by delivering insight, positive feedback and constructive criticism.
- Handled and resolved disciplinary issues according to district protocols.
- Coached new teachers on school guidelines to decrease training time and increase teacher success.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Supervised students throughout day, both in classroom and outside during breaks.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Differentiated instruction according to student skill level.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Utilized behavior management skills to foster environment conducive to student learning.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
- Designed individualized curricula for academically underachieving students.
Education
Texas High School
Texarkana, TX05.2011
Skills
- Merchandise Display
- Customer Assistance
- Customer Engagement
- Customer Consultations
- Goal Setting
- Inventory Counting
- Stock Replenishment
- Team Development
- Team Training
- Event Planning
- Product Merchandising
- POS Systems
- Sales Processing
- Business Performance Analysis
Timeline
Counter Manager
Dillards Department Store
04.2020 - Current
Lead Makeup Artist
MAC Cosmetics
04.2020 - Current
Lead Teacher
First United Methodist Day School
10.2016 - 08.2020
Texas High School
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