Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyla Johnson

Newton Center,MA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Victoria's Secret & PINK
Natick, MA
08.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Strengthened customer retention by offering discount options.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Administrative Assistant

Elara Caring
Newton, MA
04.2024 - 09.2024
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

Infant Teacher

LMACCC
Brookline, MA
02.2024 - 05.2024
  • Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
  • Collaborated with colleagues to develop and refine curriculum that meets state and national standards.
  • Guided children in developing essential life skills, such as independence and problem-solving.
  • Taught children foundational skills in colors, shapes and letters.

Receptionist

European Wax Center
Newton, MA
10.2019 - 12.2021
  • Greeted visitors and provided them with assistance.
  • Processed payments and updated accounts to reflect balance changes.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Scheduled and confirmed appointments.

Education

Bunker Hill Community College
Charlestown, MA

Massachusetts Bay Community College
Wellesley Hills, MA

Skills

  • Scheduling
  • Inbound and Outbound Calling
  • Consultative Sales
  • Data Collection
  • Product Knowledge
  • Data Entry
  • Call Management
  • Appointment Scheduling

Certification

  • First Aid/CPR/AED Certification - American Red Cross or American Heart Association.

Timeline

Customer Service Representative

Victoria's Secret & PINK
08.2024 - Current

Administrative Assistant

Elara Caring
04.2024 - 09.2024

Infant Teacher

LMACCC
02.2024 - 05.2024

Receptionist

European Wax Center
10.2019 - 12.2021

Bunker Hill Community College

Massachusetts Bay Community College

Similar Profiles

CREATE PROFILE
Tyla Johnson