Summary
Overview
Work History
Education
Skills
Languages
Timeline
Barista

Tylee Wright

Idaho Falls,ID

Summary

Accomplished Manager with a proven track record at Java Espress, adept in team leadership and complex problem-solving. Enhanced customer satisfaction and operational efficiency through expert staff training and development. Demonstrates exceptional decision-making and verbal communication skills, significantly improving team performance and customer service standards.

Overview

7
7
years of professional experience

Work History

Manager

Java Espress
06.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Lead Barista

Higher Grounds Coffee Shop
03.2021 - 06.2023
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
  • Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
  • Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.

Cashier

WinCo
05.2018 - 12.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma -

Jefferson Alternative High School
Rigby, ID
08-2016

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Task delegation
  • Staff training and development
  • Staff management
  • Complex Problem-solving

Languages

English
Full Professional

Timeline

Manager

Java Espress
06.2023 - Current

Lead Barista

Higher Grounds Coffee Shop
03.2021 - 06.2023

Cashier

WinCo
05.2018 - 12.2018

High School Diploma -

Jefferson Alternative High School

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Tylee Wright