Tylee Wright
Idaho Falls,ID
Summary
Accomplished Manager with a proven track record at Java Espress, adept in team leadership and complex problem-solving. Enhanced customer satisfaction and operational efficiency through expert staff training and development. Demonstrates exceptional decision-making and verbal communication skills, significantly improving team performance and customer service standards.
Overview
5
5
years of professional experience
Work History
Manager
Java Espress
Rexburg, ID
06.2023 - 01.2026
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Lead Barista
Higher Grounds Coffee Shop
Idaho Falls, ID
03.2021 - 06.2023
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
Education
High School Diploma -
Jefferson Alternative High School
Rigby, ID08-2016
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Task delegation
- Staff training and development
- Staff management
- Complex Problem-solving
Languages
English
Full Professional
Timeline
Manager
Java Espress
06.2023 - 01.2026
Lead Barista
Higher Grounds Coffee Shop
03.2021 - 06.2023
High School Diploma -
Jefferson Alternative High School