Tyleek Elliott
Raleigh
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Family Dollar
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Footwear Associate
Dicks sporting goods
07.2023 - 11.2024
- Optimised footwear department layout, enhancing customer experience and boosting sales
- Provided expert product advice, fostering customer loyalty and repeat business
Cashier
Juice keys
06.2022 - 04.2023
- Perform front of house shifts, back of house shifts 3 to 4 times per week
- Teach and train employees on all existing and newly implemented systems
- Provide 1:1 feedback to team members who report to you on their performance
- Assist and/or hold monthly meetings with all staff members
- Helping with, providing feedback on, and performing scheduling and inventory duties
- Attend bi-weekly meetings with the Store Operator
- Form relationships and communication channels with customers and local businesses to drive company revenue and reach
Paper Production
Circle graphics
06.2021 - 06.2022
- At the direction of the Lead(s), Supervisor or Production Manager(s); complete all duties as assigned
- Maintain focus on safety, ensuring self and other team members are following safety policies and adhering to PPE standards
- Must be able to perform at high level in all Print Operator functions when asked by Management
- Ensure all products are being produced to a high level of quality
- Work at a pace consistent with any established throughput rates and/or cycle times
- Remain engaged at all times, either performing duties to complete orders or maintaining housekeeping/5S
Call Center Agent
Conduent
01.2018 - 04.2020
- Answer Inbound only calls
- Be able to perform and meet call handle standards in a fast-paced, large call volume environment
- Use multiple computerized systems, Multi-tasking is required
- Respond to telephone inquiries and complaints using standard scripts and procedures
- Gather information, research/resolve inquiries and log all inbound calls
- Communicate appropriate options for resolution promptly
- Inform callers about services available and assesses caller's needs
- Deescalating occasional irate callers
- Provide peer-to-peer training for incoming training classes that transition to the call center floor
Sale Representative
Slate Consulting
07.2016 - 01.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
High School Diploma -
Garner High School
05.2014
Skills
- Customer Service
- Multi-tasking
- Call Handling
- Inventory Management
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
Digital marketing & Ecommerce certification
Timeline
Customer Service Representative
Family Dollar
01.2025 - Current
Footwear Associate
Dicks sporting goods
07.2023 - 11.2024
Cashier
Juice keys
06.2022 - 04.2023
Paper Production
Circle graphics
06.2021 - 06.2022
Call Center Agent
Conduent
01.2018 - 04.2020
Sale Representative
Slate Consulting
07.2016 - 01.2018
High School Diploma -
Garner High School