Tyleese Stoudymire
Buffalo,NY
Summary
Professional with strong background in healthcare communication and support, equipped to excel in this role. Skilled in patient interaction, problem-solving, and managing high call volumes efficiently. Team player who adapts quickly to evolving situations and consistently delivers results. Known for empathy, patience, and effective communication skills.
Overview
7
7
years of professional experience
Work History
Patient Communication Representative
General Physicians
Buffalo, NY
05.2024 - Current
- Facilitated effective patient communication through phone and in-person interactions.
- Managed appointment scheduling and coordination for multiple healthcare providers.
- Streamlined patient intake processes to enhance operational efficiency.
- Educated patients on medical procedures, insurance options, and billing inquiries.
- Collaborated with clinical staff to address patient concerns promptly and effectively.
- Trained new representatives on best practices for patient engagement and communication techniques.
Chemical Dependency Counseling Intern
Clearview Treatment Centers
Buffalo
02.2024 - 08.2025
- Facilitated group therapy sessions, fostering supportive environments conducive to recovery and personal growth.
- Promoted positive coping mechanisms among clients through skill-building exercises and psycho-education, enhancing emotional resilience during recovery.
- Adhered strictly to ethical guidelines governing confidentiality and privacy rights while working with vulnerable populations affected by addiction issues.
- Developed strong rapport with clients through active listening and empathetic communication skills, fostering trust and facilitating open dialogue about sensitive issues.
Retail Personal Banker
M & T Bank
11.2022 - 2024
- Identified sales opportunities for bank services, working toward strategic sales goals
- Handled account management needs for new and existing customers
- Reduced bank fraud with proactive customer monitoring and in-depth checks on suspicious transactions
- Recommended close-match bank financial products and services to meet client needs
- Eliminated unnecessary bank visits, educating customers on available online and mobile banking options.
Resident Caregiver
Juniper Glen
10.2020 - 11.2022
- Helped home-bound individuals maintain personal dignity by assisting with personal hygiene and care needs
- Enhanced wellbeing of individual clients with personalized support for social, mental, and physical needs
- Minimized safety hazards by arranging living spaces with patients' needs in mind
- Supported advanced Alzheimer's and Parkinson's clients for optimal health throughout deteriorating mental or physical wellbeing
- Followed protocols for infection prevention and control
- Collected vital signs, recording blood pressure, pulse and temperature
- Documented provided care, submitting notes and information to supervisor.
Energy Systems Specialist
Tesla
08.2021 - 04.2022
- Improved system safety by developing standard operating procedures and performance standards
- Directed production and installation by creating schedules and diagrams
- Supported installation teams through technical direction during start-up, testing and commissioning
- Documented, researched and resolved customer service issues
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
NYS Contact Tracer (COVID-19)
Staffing Solutions
02.2021 - 08.2021
- Managed contact tracing for up to 25 different cases per week
- Delivered knowledgeable health education and guidance to individuals with potential exposures to COVID-19
- Helped interrupt chains of disease transmission and prevent additional exposures by clearly conveying risks and advice
- Uncovered additional individuals in contact chains by asking probing questions about recent histories
- Discussed COVID-19 symptoms and necessary courses of action for suspected infections, including testing and monitoring.
Medical Technician
Orchard Park Heights
04.2019 - 03.2021
- Helped physicians begin immediate treatment by quickly conveying important vital statistics and treatments administered
- Prevented further injuries to accident patients with proper immobilization
- Improved patient compliance with treatments with the use of comfort measures and proactive communication
- Disposed waste laboratory material following set safety requirements
- Recorded storage data for specimens to support appropriate inventory tracking.
Emergency Medical Technician
American Medical Response
08.2019 - 02.2021
- Assessed patient constantly on route to emergency facility and administered additional care
- Helped lift and carry patient from the ambulance into receiving medical facility
- Cleaned, inspected and sterilized instruments and equipment after use
- Reported observations and emergency medical care to receiving medical facility staff, verbally and in writing
- Evaluated scenes and implemented life-saving measures based on medical assessments.
Education
License Mental Health Counseling
Coppin State University
Baltimore, MDAssociate in Science (A.S.) - Human Services
Erie Community College
Buffalo05.2024
Skills
- Client relations
- Epic
- Medent
- Microsoft Word
- Records management
- Documentation
- Professional boundaries
- Client Advocacy
Timeline
Patient Communication Representative
General Physicians
05.2024 - Current
Chemical Dependency Counseling Intern
Clearview Treatment Centers
02.2024 - 08.2025
Retail Personal Banker
M & T Bank
11.2022 - 2024
Energy Systems Specialist
Tesla
08.2021 - 04.2022
NYS Contact Tracer (COVID-19)
Staffing Solutions
02.2021 - 08.2021
Resident Caregiver
Juniper Glen
10.2020 - 11.2022
Emergency Medical Technician
American Medical Response
08.2019 - 02.2021
Medical Technician
Orchard Park Heights
04.2019 - 03.2021
Associate in Science (A.S.) - Human Services
Erie Community College
License Mental Health Counseling
Coppin State University