Deja Bush
Tuscaloosa,AL
Summary
Dynamic Patient Communication Representative with a proven track record at Corrohealth, adept at maintaining confidentiality and enhancing patient satisfaction. Skilled in critical thinking and active listening, I effectively prioritized urgent needs and streamlined communication processes, contributing to improved clinic operations and patient care outcomes.
Overview
5
5
years of professional experience
Work History
Patient Communication Representative
Corrohealth
07.2023 - Current
- Provided support in managing patient records using electronic health record systems.
- Learned protocols for handling sensitive patient information and confidentiality requirements.
- Adapted quickly to new technologies to streamline operational processes in patient communication.
- Monitored incoming calls and messages to prioritize urgent patient needs effectively.
- Supported administrative tasks, contributing to smooth clinic operations and patient satisfaction initiatives.
Customer Service Representative
Trubridge
01.2021 - 07.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and systems.
- Maintained accurate records of customer interactions to ensure data integrity.
- Collaborated with cross-functional teams to enhance overall customer satisfaction.
Education
Diploma - Medical Billing And Coding
Fortis College
Birmingham, AL11.2022
High School Diploma - Computational Science
Central High School
Tuscaloosa, AL05.2014
Skills
- Maintaining confidentiality
- Verbal communication
- Follow-up skills
- Healthcare
- Customer service
- Time management
- Attention to detail
- Multitasking
- Critical thinking
- Active listening
Timeline
Patient Communication Representative
Corrohealth
07.2023 - Current
Customer Service Representative
Trubridge
01.2021 - 07.2023
Diploma - Medical Billing And Coding
Fortis College
High School Diploma - Computational Science
Central High School
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