Jennifer Jourdain
Summary
Professional with strong background in patient communication and support. Skilled in managing patient inquiries, resolving issues efficiently, and maintaining confidentiality. Adept at collaborating with teams to ensure seamless operations and adapt to changing needs. Known for reliability, empathy, and results-driven approach in healthcare environments.
Overview
7
7
years of professional experience
Work History
Patient Communication Representative
WellPoint, Anthem Blue Cross
07.2023 - 12.2023
- Collaborated closely with healthcare providers to ensure efficient communication between clinical staff and patients regarding treatment plans or changes in medications.
- Contributed to a positive work environment through collaborative teamwork and open communication with colleagues.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Resolved customer complaints using established follow-up procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Stylist Sales Associate
Lane Bryant
11.2022 - 05.2023
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Fostered inclusive environment to make customers feel welcomed.
- Handled returns and exchanges professionally while adhering to company policies, ensuring customer satisfaction remained high.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Customer Service Call Center Representative
AM
08.2021 - 05.2022
- Maintained up-to-date knowledge of product and service changes.
- Documented and detailed calls and complaints using call center's CRM database.
- Assisted in streamlining processes within the department for improved efficiency and effectiveness of customer support operations.
- Demonstrated a commitment to ongoing professional development by participating in regular trainings on new products, services, policies, procedures updates.
Patient Communication Representative Per Diem
UCLA Medical Center
12.2020 - 08.2021
- Contributed to a positive work environment through collaborative teamwork and open communication with colleagues.
- Collaborated closely with healthcare providers to ensure efficient communication between clinical staff and patients regarding treatment plans or changes in medications.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Facilitated communication between patients and various departments and staff.
- Verified patient insurance eligibility and entered patient information into system.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Resolved customer complaints using established follow-up procedures.
Medical Assistant
Aya Healthcare
05.2020 - 02.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Communication Representative
San Bernardino County Dept. of Behavioral Health
07.2016 - 03.2020
- Collaborated closely with healthcare providers to ensure efficient communication between clinical staff and patients regarding treatment plans or changes in medications.
- Contributed to a positive work environment through collaborative teamwork and open communication with colleagues.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Resolved customer complaints using established follow-up procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
Education
Medical Assistant -
San Joaquin Valley College
Visalia, CA02.2015
High School Diploma -
Rancho Cucamonga High School
Rancho Cucamonga, CA05.2010
Skills
- Maintaining confidentiality
- Verbal communication
- Appointment scheduling
- Complaint handling
- Problem-solving abilities
- Registration and scheduling
- Effective communication
- Active listening
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Patient Communication Representative
WellPoint, Anthem Blue Cross
07.2023 - 12.2023
Stylist Sales Associate
Lane Bryant
11.2022 - 05.2023
Customer Service Call Center Representative
AM
08.2021 - 05.2022
Patient Communication Representative Per Diem
UCLA Medical Center
12.2020 - 08.2021
Medical Assistant
Aya Healthcare
05.2020 - 02.2021
Patient Communication Representative
San Bernardino County Dept. of Behavioral Health
07.2016 - 03.2020
Medical Assistant -
San Joaquin Valley College
High School Diploma -
Rancho Cucamonga High School
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