Tyleisa Jenkins
Orange
Summary
Detail-oriented Patient Service Representative with proven expertise in HIPAA compliance and insurance verification. Committed to enhancing patient satisfaction and improving clinic workflows.
Proactive professional with extensive experience in patient services. Skilled in fostering communication between patients and healthcare providers while ensuring compliance with HIPAA regulations. Aiming to leverage expertise to improve patient workflows and service delivery.
Overview
18
18
years of professional experience
Work History
Patient Service Representative
Summit Health
Florham Park, NJ
05.2022 - Current
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Facilitated communication between patients and healthcare providers, ensuring timely information exchange.
- Processed insurance verifications and pre-authorizations .
- HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Assisted in developing patient intake procedures, improving workflow accuracy and speed.
- Resolved patient inquiries and concerns with professionalism, enhancing overall patient satisfaction.
Appointment Setter
Diversified
Parsippany, NJ
02.2019 - 03.2020
- Coordinated appointment schedules to optimize client engagement and service delivery.
- Communicated with potential clients to assess needs and schedule consultations effectively.
- Maintained detailed records of appointments, ensuring accuracy and consistency in scheduling.
- Utilized CRM systems to track leads and follow up on appointments systematically.
Unit Clerk
East Orange General Hospital
East Orange, NJ
01.2008 - 06.2015
- Managed patient records and data entry using electronic health record systems.
- Coordinated communication between healthcare staff, patients, and families to ensure seamless operations.
- Scheduled appointments and maintained calendars for multiple departments efficiently.
- Assisted in training new unit clerks on hospital protocols and software systems.
- Implemented quality control measures to ensure accuracy in medical documentation.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
Education
High School Diploma -
Ornge High
Orange, Nj 06-2007
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
Timeline
Patient Service Representative
Summit Health
05.2022 - Current
Appointment Setter
Diversified
02.2019 - 03.2020
Unit Clerk
East Orange General Hospital
01.2008 - 06.2015
High School Diploma -
Ornge High