Tylen Price
Whittier,CA
Summary
Professional support specialist with proven track record in delivering high-quality customer interactions and efficient problem resolution. Skilled in active listening, clear communication, and multitasking within fast-paced environments. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability and flexibility in meeting changing needs.
Overview
7
7
years of professional experience
Work History
Collection Customer Service Representative
Kaiser Permanente
03.2023 - Current
- Assisted customers with account inquiries and payment arrangements.
- Managed inbound and outbound communication regarding collections.
- Documented customer interactions and updated account information accurately.
- Resolved billing discrepancies to enhance customer satisfaction.
Medical Data Entry Clerk
Anthem
10.2021 - 03.2023
- Entered and maintained patient data into electronic health record systems accurately and efficiently.
- Verified insurance information to ensure proper billing and coding compliance.
- Collaborated with healthcare professionals to resolve discrepancies in patient records promptly.
- Reviewed documents for completeness and resolved discrepancies promptly.
CUSTOMER SERVICE CALL AND CHAT
Apria Healthcare
05.2018 - 10.2021
- Excellent communication skills, both verbal and written.
- Resolved customer inquiries via live chat, ensuring timely and effective communication.
- Utilized CRM software to track interactions and maintain updated customer records.
- Monitored performance metrics, driving initiatives to boost overall customer satisfaction scores.
Education
Bachelor of Science - BUSINESS MANAGEMENT
UNIVERSITY OF ANTELOPE VALLEY
Lancaster, CA04-2020
Skills
- Goal oriented
- Stress tolerance
- Skip tracing
- Assertiveness
- Order data entry
- Data entry and recordkeeping
- MLS data entry and maintenance
- Complaint handling
- CRM software
- Problem-solving skills
- Time management
- Multitasking
Timeline
Collection Customer Service Representative
Kaiser Permanente
03.2023 - Current
Medical Data Entry Clerk
Anthem
10.2021 - 03.2023
CUSTOMER SERVICE CALL AND CHAT
Apria Healthcare
05.2018 - 10.2021
Bachelor of Science - BUSINESS MANAGEMENT
UNIVERSITY OF ANTELOPE VALLEY
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