TYLENCIA MURRAY

Enhance customer service experiences and building strong client relationships. Supported sales initiatives and customer engagement efforts to promote business growth. Analyzed performance indicators and improved email communication for better efficiency. Aid in hiring and training new staff, including involvement in the termination process. Dedicated to all operational management task. Supervise all team members and ensure that the job is being done in a timely manner.

• Approve regular payroll submissions for employees.

• Take care of all executive customers when they came to our counter. I made sure all of their needs were met and took care of any orders, or issues they might have had. Oversaw the distribution of mail and made sure that all mail clerks delivered in a timely manner.
• Worked effectively in fast-paced environments.

• Developed & trained all employees on all store procedures and policies. Made sure that all operational parts of the day was always organized and up to company standards. Schedules, excellent customer service skill, create a safe and equal work environment for our team. Collaborated with sales teams to create effective sales collateral, presentations, and make sure all promotional marketing was correct.
• Ensured that all customers needs were being met with a smile at all times.